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Posted Sep 24, 2012
5:33:11 PM
Customer surveys
I really don't mind doing customer surveys after having an issue customer service fixes, but why does AT&T have to constantly call my house for the survey?? Every day it's at least 4-6 times...all when I'm not home. The customer service is good, but the automated survey is horrible!!! I called the number back and it told me my number was out of the time limit....QUIT calling then, please! Send surveys by email or something. The calls are so annoying!
I really don't mind doing customer surveys after having an issue customer service fixes, but why does AT&T have to constantly call my house for the survey?? Every day it's at least 4-6 times...all when I'm not home. The customer service is good, but the automated survey is horrible!!! I called the number back and it told me my number was out of the time limit....QUIT calling then, please! Send surveys by email or something. The calls are so annoying!

Customer surveys

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Sep 13, 2013 11:15:24 AM
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I had to replace my modem and was helped by phone to do this by a patient and very pleasant service tect. It took probably three times as long for her to get me through all of it. I am certainly a long way from being computor literate and she was so kind about everything that this procedure needed me to do. I trully appreciate her patience and commend Att for having good personel, The only thing I was unhappy about was having to pay $75.00 dollars for your modem. I would have thought this was your responsibility to replace it because without it I would not be paying you a monthly fee. All in all it was a very successful morning. I do not remember her name but I am sure you know who so gracifully helped me.

I had to replace my modem and was helped by phone to do this by a patient and very pleasant service tect. It took probably three times as long for her to get me through all of it. I am certainly a long way from being computor literate and she was so kind about everything that this procedure needed me to do. I trully appreciate her patience and commend Att for having good personel, The only thing I was unhappy about was having to pay $75.00 dollars for your modem. I would have thought this was your responsibility to replace it because without it I would not be paying you a monthly fee. All in all it was a very successful morning. I do not remember her name but I am sure you know who so gracifully helped me.

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Jun 2, 2014 8:16:52 PM
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Holyoke mall the staff john was awesome !!!! Great staff right there
Holyoke mall the staff john was awesome !!!! Great staff right there

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Oct 22, 2015 12:53:17 PM
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Edited by Meng0920 on Oct 22, 2015 at 1:07:44 PM
 

Re: Customer surveys

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Mar 15, 2016 4:32:21 PM
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Why does ATT change a full month of service when you cancle in the middle of the month? Worst customer service ever. Hopefully Verizon buys them out... Good bye forever ATT.

Why does ATT change a full month of service when you cancle in the middle of the month? Worst customer service ever. Hopefully Verizon buys them out... Good bye forever ATT.

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Mar 15, 2016 7:55:31 PM
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Byebye wrote:

Why does ATT change a full month of service when you cancle in the middle of the month? Worst customer service ever. Hopefully Verizon buys them out... Good bye forever ATT.


They should prorate the part of a month that you have cancelled.  Contact ATTCustomerCare and ask about it.


Byebye wrote:

Why does ATT change a full month of service when you cancle in the middle of the month? Worst customer service ever. Hopefully Verizon buys them out... Good bye forever ATT.


They should prorate the part of a month that you have cancelled.  Contact ATTCustomerCare and ask about it.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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May 11, 2016 12:18:07 PM
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Very unhappy with the service.
I expended 1 hour of my Day off trying to explain that I was overcharged. I called 3 different days and spoke to 3 different agents.
The 3 person gave me a different answer for the same question.
I think they need training and better attitude for public relations
Very unhappy with the service.
I expended 1 hour of my Day off trying to explain that I was overcharged. I called 3 different days and spoke to 3 different agents.
The 3 person gave me a different answer for the same question.
I think they need training and better attitude for public relations

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May 11, 2016 12:38:17 PM
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ACE - Guru

Vialetto1967 wrote:
Very unhappy with the service.
I expended 1 hour of my Day off trying to explain that I was overcharged. I called 3 different days and spoke to 3 different agents.
The 3 person gave me a different answer for the same question.
I think they need training and better attitude for public relations

@Vialetto1967 

You can send a private message to the escalation team at ATT Customer Care and someone will get in touch with you in two to three business days to help you get a resolution to your problems.

 

To check for their reply, click the little blue envelope.


Vialetto1967 wrote:
Very unhappy with the service.
I expended 1 hour of my Day off trying to explain that I was overcharged. I called 3 different days and spoke to 3 different agents.
The 3 person gave me a different answer for the same question.
I think they need training and better attitude for public relations

@Vialetto1967 

You can send a private message to the escalation team at ATT Customer Care and someone will get in touch with you in two to three business days to help you get a resolution to your problems.

 

To check for their reply, click the little blue envelope.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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May 11, 2016 2:52:03 PM
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april14,1950 wrote: The only thing I was unhappy about was having to pay $75.00 dollars for your modem. I would have thought this was your responsibility to replace it because without it I would not be paying you a monthly fee. All in all it was a very successful morning. I do not remember her name but I am sure you know who so gracifully helped me.

@april14,1950

 

You should NOT have been charged for that modem, you need to e mail

AT&TU-VerseCare and have them correct the error. 


april14,1950 wrote: The only thing I was unhappy about was having to pay $75.00 dollars for your modem. I would have thought this was your responsibility to replace it because without it I would not be paying you a monthly fee. All in all it was a very successful morning. I do not remember her name but I am sure you know who so gracifully helped me.

@april14,1950

 

You should NOT have been charged for that modem, you need to e mail

AT&TU-VerseCare and have them correct the error. 

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