Tutor
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1 Message
Customer surveys
I really don't mind doing customer surveys after having an issue customer service fixes, but why does AT&T have to constantly call my house for the survey?? Every day it's at least 4-6 times...all when I'm not home. The customer service is good, but the automated survey is horrible!!! I called the number back and it told me my number was out of the time limit....QUIT calling then, please! Send surveys by email or something. The calls are so annoying!
april14,1950
Contributor
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1 Message
11 years ago
I had to replace my modem and was helped by phone to do this by a patient and very pleasant service tect. It took probably three times as long for her to get me through all of it. I am certainly a long way from being computor literate and she was so kind about everything that this procedure needed me to do. I trully appreciate her patience and commend Att for having good personel, The only thing I was unhappy about was having to pay $75.00 dollars for your modem. I would have thought this was your responsibility to replace it because without it I would not be paying you a monthly fee. All in all it was a very successful morning. I do not remember her name but I am sure you know who so gracifully helped me.
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Drew2213
Contributor
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1 Message
10 years ago
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Meng0920
Contributor
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2 Messages
8 years ago
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Byebye
Contributor
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1 Message
8 years ago
Why does ATT change a full month of service when you cancle in the middle of the month? Worst customer service ever. Hopefully Verizon buys them out... Good bye forever ATT.
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JefferMC
ACE - Expert
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35K Messages
8 years ago
They should prorate the part of a month that you have cancelled. Contact ATTCustomerCare and ask about it.
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Vialetto1967
Contributor
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1 Message
8 years ago
I expended 1 hour of my Day off trying to explain that I was overcharged. I called 3 different days and spoke to 3 different agents.
The 3 person gave me a different answer for the same question.
I think they need training and better attitude for public relations
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Jeffster
ACE - Professor
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2.6K Messages
8 years ago
@Vialetto1967
You can send a private message to the escalation team at ATT Customer Care and someone will get in touch with you in two to three business days to help you get a resolution to your problems.
To check for their reply, click the little blue envelope.
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ham3843
Scholar
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421 Messages
8 years ago
@april14,1950
You should NOT have been charged for that modem, you need to e mail
AT&TU-VerseCare and have them correct the error.
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williamj
Contributor
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1 Message
7 years ago
had att direct tv bundle three months. worst experience of my life. horrible customer service billing is a nightmare. email impossible to acess at times most of the time . cant understand most of customer service contacts.the equiptment is nice if the system worked. had wow for 20 years never had as many problems in that time as i have had with att.there equiptment is less high tech but it works. they want 400 to cancel for a system that doesnt work half the time.i made a two year mistake glad we didnt change phone service.
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LJD1014
Contributor
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1 Message
7 years ago
I used to be the person who told my friends to sign up for ATT uverse..... not anymore. I wasted almost 3 hours of my day today talking to 2 different agents about my bill.... that for months was set up for auto pay. My most recent bill showed up as past due with a past due charge. When I called to resolve the issue and try to find out why it didn't get paid thru autopay, all they wanted to do was try to get me to sign up for DirecTV. No one can tell me why my bill didn't go thru auto pay last month.... they're only focused on either switching me to DirectTV or adding a land line back to my package to "lower my monthly bill" along with adding more speed to my internet service. I do not want or need a land line and my internet service is fine.... i don't need more. They're not listening to the customer.
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