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Posted Jul 18, 2014
8:43:04 AM
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Customer Service

Why is U-verse customer service so poor?  Are they really affiliated with AT&T?  I've been a customer for approximately 12 years and I haven't experienced the poor customer service in that entire time from wireless that I've experienced this week from U-Verse. I don't understand it!

Why is U-verse customer service so poor?  Are they really affiliated with AT&T?  I've been a customer for approximately 12 years and I haven't experienced the poor customer service in that entire time from wireless that I've experienced this week from U-Verse. I don't understand it!

Customer Service

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Jul 19, 2014 5:59:29 PM
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ACE - Expert
Edited by mibrnsurg on Jul 19, 2014 at 6:00:38 PM

Coming here using ATT Customer Care and ATT Uverse Care bypasses telephone/chat CS.

 

This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done.  They have the ability to go above/beyond what anyone on the phone can do. Smiley Wink

 

Chris

_________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
or ATT Customer Care (all other problems)

Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Coming here using ATT Customer Care and ATT Uverse Care bypasses telephone/chat CS.

 

This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done.  They have the ability to go above/beyond what anyone on the phone can do. Smiley Wink

 

Chris

_________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
or ATT Customer Care (all other problems)

Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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