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Posted Nov 1, 2012
10:58:54 PM
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Cinemax/HBO addon

When I signed up for the service I had 3 free months of Cinemax/HBO package ($26) - I did not want it at the first place coz I figured I might forget to cancel but the sales just persuaded me to try it out and cancel it later. Sure enough I forgot about cancellating it right after 3 months, instead I cancelled it 3 days after the 3rd billing cycle ended. I should be entitled for the credit back for the unused days, right? (If not, I would rather keep it until the end of the 4th billing cycle.)

 

I PM'ed ATTCustomerCare for the credit back for the unused days of service but I don't get a single reply. So now I don't get either the refund, or access to the Cinemax/HBO package till the end of the billing cycle. So what's the deal here?!

When I signed up for the service I had 3 free months of Cinemax/HBO package ($26) - I did not want it at the first place coz I figured I might forget to cancel but the sales just persuaded me to try it out and cancel it later. Sure enough I forgot about cancellating it right after 3 months, instead I cancelled it 3 days after the 3rd billing cycle ended. I should be entitled for the credit back for the unused days, right? (If not, I would rather keep it until the end of the 4th billing cycle.)

 

I PM'ed ATTCustomerCare for the credit back for the unused days of service but I don't get a single reply. So now I don't get either the refund, or access to the Cinemax/HBO package till the end of the billing cycle. So what's the deal here?!

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Nov 2, 2012 4:25:30 AM
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ACE - Master
In other words, the credit will show up next month.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Cinemax/HBO addon

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Nov 2, 2012 1:45:16 AM
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ACE - Professor

When you remove/downgrade service, the billing system automatically generates a credit for the unused service. 

 

Let's say your billing cycle is the 1 through the end of the month. On October 1, you would have been billed for a month of HBO/Cinemax. If you called on October 4 to have it removed, your November one billing statement will show a prorated credit for HBO/Cinemax from October 4 to October 31.

 

No action is required from you or a representative to get that credit.

When you remove/downgrade service, the billing system automatically generates a credit for the unused service. 

 

Let's say your billing cycle is the 1 through the end of the month. On October 1, you would have been billed for a month of HBO/Cinemax. If you called on October 4 to have it removed, your November one billing statement will show a prorated credit for HBO/Cinemax from October 4 to October 31.

 

No action is required from you or a representative to get that credit.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Nov 2, 2012 4:25:30 AM
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ACE - Master
In other words, the credit will show up next month.
In other words, the credit will show up next month.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Dec 20, 2015 6:05:07 PM
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HI where did you go to get FREE HBO I have been TRYING to find it for like 3 hours ?? do I have to buy the PREMIUM plan but then it says 200 ? so then do I get that off my bill or what ?

HI where did you go to get FREE HBO I have been TRYING to find it for like 3 hours ?? do I have to buy the PREMIUM plan but then it says 200 ? so then do I get that off my bill or what ?

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Dec 20, 2015 6:12:54 PM
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ACE - Expert

The Original thread is three years old & the promos keep changing. Call in to see what is currently available. They will bill you & give credit for the promp period. When time is up the credit stops & it is up to you to call & cancel if you are not willing to pay.

The Original thread is three years old & the promos keep changing. Call in to see what is currently available. They will bill you & give credit for the promp period. When time is up the credit stops & it is up to you to call & cancel if you are not willing to pay.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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