Contributor
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1 Message
Billing and pricing concerns
We have been with SBC global, which became ATT since the beginning and we have experienced every trick in the book on how to jack up prices and screw the customer.
We have made it a point to surprize ourselves every year with the latest and unexpected
new trick.
The billing is a nightmare and we have spent countless hours on the phone trying to resolve
inaccurate and inflated bills.
It is very time consuming and frustrating to constantly have to fight over expired plans or promos,which all of a sudden double or triple ones bill.
U-verse Internet has jumped to $41.79 for 3Mbps which is a ripoff.
U-verse Voice unlimited $41.72 for a line we hardly use.
We are wondering where will it all end.
[Subject edited for better exposure]
RCSMG
Expert
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23.3K Messages
9 years ago
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jdobson1218
Contributor
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3 Messages
9 years ago
So to recap:
2013: Internet and 450 channels = $103.22 with taxes
2014: Internet and 300 channels = $121.79 with taxes; later in 2014, service charge up so $127
2015: Internet and 200 channels = $118 PLUS taxes, so probably still about $127
Apparently being a loyal customer for AT&T means being rewarded LESS channels for MORE money!!! As a customer who has never once been late with a bill, this is extremely upsetting. With a baby on the way, the last thing I want to deal with is a contantly increasing bill for less and less service! I'm about to have the unfortunate experience of getting pricing with Comcast or Charter because at least their crappy customer service doesn't come with ginormous price influxes...
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