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Posted Apr 23, 2014
12:52:08 PM
An Answer to: " why was i told i can get U-verse but cant"

I see alot of post regarding this topic, The salesman told me this or told me that, I was told i can get X speed but can only get lower. So i will break down how it is determined if or what services you get to the best of my ability So heres a picture and scroll down past the picture for the explanation. I pulled this off the Internet and did a quick  30 second paint edit

 

Ok so the red circle represent a typical 3000 foot radius that is used to determine if you are within that range for service, in a perfect world this would be fantastic.

 

However the radius does not depict true cable length, the blue line represents a non typical but likely scenario as you can see the way the cable runs that the folks in the top half of the screen would show in the ordering system as eligible but when the installer arrives and runs tests he unfortunately has to deny service due to the extreme cable length.

Cable length comes into consideration when determine speed and the circle gets smaller as you go up in speed service. This causes some confusion to customers when they are told they can get 45mb Internet and then are told something else by installers when they arrive. It may not be the optimal way to do this but Ive been told by competitors that they use a same type of system to determine speeds also.

 

Why is the cable run this way? well 50-60-70 years ago these were placed for telephone only, it was run this way to be the most economical way to provide telephone to every house and houses in the future. And length of cable was not a concern with dial tone.

 

Hope this sheds some light on this subject, im sure im not the first nor will i be the last to post on this topic.

I see alot of post regarding this topic, The salesman told me this or told me that, I was told i can get X speed but can only get lower. So i will break down how it is determined if or what services you get to the best of my ability So heres a picture and scroll down past the picture for the explanation. I pulled this off the Internet and did a quick  30 second paint edit

 

Ok so the red circle represent a typical 3000 foot radius that is used to determine if you are within that range for service, in a perfect world this would be fantastic.

 

However the radius does not depict true cable length, the blue line represents a non typical but likely scenario as you can see the way the cable runs that the folks in the top half of the screen would show in the ordering system as eligible but when the installer arrives and runs tests he unfortunately has to deny service due to the extreme cable length.

Cable length comes into consideration when determine speed and the circle gets smaller as you go up in speed service. This causes some confusion to customers when they are told they can get 45mb Internet and then are told something else by installers when they arrive. It may not be the optimal way to do this but Ive been told by competitors that they use a same type of system to determine speeds also.

 

Why is the cable run this way? well 50-60-70 years ago these were placed for telephone only, it was run this way to be the most economical way to provide telephone to every house and houses in the future. And length of cable was not a concern with dial tone.

 

Hope this sheds some light on this subject, im sure im not the first nor will i be the last to post on this topic.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

An Answer to: " why was i told i can get U-verse but cant"

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Apr 24, 2014 12:48:32 PM
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That definitely provides a lot of clarity. Thank you for posting that information.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

That definitely provides a lot of clarity. Thank you for posting that information.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: An Answer to: " why was i told i can get U-verse but cant"

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Apr 25, 2014 2:25:08 PM
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I recently was told I could and even had a tech come out to install a paired bond line. The readings are great, I do live in an apartment though which causes problems from what I've read. This is mainly problems just getting a paired bonded line though from what I've read. I have the line a 55/6 profile and still can't get it.

I recently was told I could and even had a tech come out to install a paired bond line. The readings are great, I do live in an apartment though which causes problems from what I've read. This is mainly problems just getting a paired bonded line though from what I've read. I have the line a 55/6 profile and still can't get it.

Re: An Answer to: " why was i told i can get U-verse but cant"

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Apr 25, 2014 2:39:04 PM
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Your problem is likely the path from the 1.1 (the phone room or panel in the complex) to your apartment, it is very difficult to get 2 good pairs from there to your apartment, most apartments built years ago used ewire which is a 25 or 50 pair untwisted wire that loops from apartment to apartment,over the years ive seen apt maintenance people borrow a wire from one color to another color, if you pull off a jack you will see every wire for anyone in there. The major issue is its near impossible to fish a new wire through complexes. Also some owners will not allow us to run any outside cable. If the owner authorizes a wrap or has someone pull a new cable in then you should be able to get uverse

Your problem is likely the path from the 1.1 (the phone room or panel in the complex) to your apartment, it is very difficult to get 2 good pairs from there to your apartment, most apartments built years ago used ewire which is a 25 or 50 pair untwisted wire that loops from apartment to apartment,over the years ive seen apt maintenance people borrow a wire from one color to another color, if you pull off a jack you will see every wire for anyone in there. The major issue is its near impossible to fish a new wire through complexes. Also some owners will not allow us to run any outside cable. If the owner authorizes a wrap or has someone pull a new cable in then you should be able to get uverse

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: An Answer to: " why was i told i can get U-verse but cant"

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