worst customer experience ever?

Contributor

worst customer experience ever?

so i took half a day off work yesterday to wait for a technican to 'move' our service. did not show. this was 5 hours that i did not get paid for. then another hour on the phone to some call center to get scheduled a time today from 11 a.m. to 1 p.m.. the technician showed up at 1:15. after all of this money lost yesterday they offered me a $20 credit. what about my time today. what about being lied to that the technician today tried to call me that he was running late. what about all the assurances that i got yesterday saying that the technician wouldn't show up at the last minute. no....he was late. i am really fed up with this and am about to switch to time warner cable. $20 credit for this much time, money lost, and frustration. it does not seem right.

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Community Manager

Re: worst customer experience ever?

Hello, nataliewiegand!

 

Thanks for posting. I'm so sorry to hear about your recent experience moving your service. We would certainly hate to see you go, so please click here to send us a private message so we can discuss some alternatives.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.

 

In the meantime, feel free to message me with any other questions or concerns.

 

-Mariana

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 3 (165 Views)
Community Support

Re: worst customer experience ever?

Hi @nataliewiegand,

 

We have received your message and look forward to working with you to resolve your issue.

 

-David T

 


Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 3 (148 Views)
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