04-02-2014 11:25 AM
so i took half a day off work yesterday to wait for a technican to 'move' our service. did not show. this was 5 hours that i did not get paid for. then another hour on the phone to some call center to get scheduled a time today from 11 a.m. to 1 p.m.. the technician showed up at 1:15. after all of this money lost yesterday they offered me a $20 credit. what about my time today. what about being lied to that the technician today tried to call me that he was running late. what about all the assurances that i got yesterday saying that the technician wouldn't show up at the last minute. no....he was late. i am really fed up with this and am about to switch to time warner cable. $20 credit for this much time, money lost, and frustration. it does not seem right.
04-02-2014 11:52 AM
Thanks for posting. I'm so sorry to hear about your recent experience moving your service. We would certainly hate to see you go, so please click here to send us a private message so we can discuss some alternatives.
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04-02-2014 2:28 PM
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