02-18-2014 11:53 PM
Good morning/afternoon/evening ladies and gentlemen!
currently paying for 24mb/s down on the max turbo internet uverse plan.
connected through lan (ps4 or my laptop) i get 23-24mb/s down on speed test .net
unpluged on wifi (laptop or cell phone) i get 11-12mb/s down.
What i've done:
I've done what i believe is most of the basics.
cleared my own browser histories.
unpluged my router/modem for 5 minutes (the site said 10 seconds but i got distracted)
had every deviece in the house turned off / unpluged
still the same results.
on my old accout at my old appt.
i had the same situation. through my own testing i discovered and realized it was the wifi (after plugging in my laptop and then unpugging my laptop.)
a tech came out and best he said was we tried moving my modem around the room (away from any glass or mirrors) and i have a direct line of sight to the modem. he brought up two other units we set them up and each one had the same result.
is this just At&T's standard? wifi is half the speed of what your paying for? (and getting because again, plugged in is getting the proper 24mb/s down)
is there any way i can fix this on my end?
is there a way they can fix it on their end?
my understanding of att uverse routers is i can not replace it with a store bought higher end router because of some magic(i read into it a while ago).
side note, cellphone and laptops are both new and i know my cell phone has b/g/n for wifi.
any suggestions, tips, advice. would be great.
i'm really not looking forward to a phone call having to go though all the tiers of tech support when i get home from work.
thank you for your time and reading this, and responding if you do.
02-19-2014 3:59 AM
02-19-2014 6:15 PM
thank you for the quick response.
wifi analyzer shows my signal strength bouncing around -40 dBm
and it shows 3 other wifi's all spread out, it looks like it picked the best spot on its own.
02-20-2014 4:10 AM
These gateways RARELY pick the best channel on it's own. If it's not on 1,6, or 11 then I suggest you change it to either one of those and see what's the best out of those three.
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