11-21-2013 8:13 AM
11-21-2013 10:37 AM
I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team. One of the specialists will respond to your PM shortly. Please look for the flashing envelope at the top right of the page for your response from a team member.
Once of the specialist's will be able to help.
"If you find this post helpful and it solved your issue please mark it as a solution. This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"
11-21-2013 4:28 PM
11-22-2013 7:15 AM
11-22-2013 8:22 AM
I would recommend that you send a Private Message to ATTCustomerCare is part of the AT&T customer service team, They may be able to resolve your Issue. You can expect a reply via return PM(Blue envelope top right of screen) between the hours of 7am-10pm CST Monday - Friday, should hear back within 2 to 3 business days.
11-22-2013 8:36 AM
Suggest you take one of the two suggestions to PM one of these escalation teams to work on your issue.
The people you can reach with a phone call ain't helpin' you. The longer you wait to PM, the longer you're going to wait to get your issue resolved.
When you PM, including your Billing Account Number and the best way and time to contact you.