02-16-2014 10:21 PM
im having a problem my uverse internet loads a youtube video for either a quarter or half way and stops loading. im on 45/6 tier line stats are good! on a wired ethernet connection using firefox only one issue i can see with line stats line 1 has 200,000 correctable erorrs while line 2 has only 71! i dont see any other issues im only 1500 ft from v rad double pair line 2 also has a higher attainable sync rate than line 1 using firefox
02-18-2014 3:52 PM
I am so sorry about the issues you are having with your internet service, but I will be glad to help. Have you tried using a different browser like Google Chrome or Internet Explorer? Also, it may be worth trying to manually input your DNS. For example, you can use Google's (126.96.36.199 and 188.8.131.52).
I am thinking that as long as your overall internet works great, the correctable errors are not coming into play, but it is definitely something I want to look into and get fixed. I will have my team send you a message to look further into this for you.
02-19-2014 4:01 PM - edited 02-19-2014 4:19 PM
hbeduryan - Generically, it is in your computer preferences, under Network.
© 2016 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!