uverse stopping while buffering video

Teacher

uverse stopping while buffering video

im having a problem my uverse internet loads a youtube video for either a quarter or half way and stops loading. im on 45/6 tier line stats are good! on a wired ethernet connection using firefox only one issue i can see with line stats line 1 has 200,000 correctable erorrs while line 2 has only 71! i dont see any other issues im only 1500 ft from v rad double pair line 2 also has a higher attainable sync rate than line 1 using firefox

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Re: uverse stopping while buffering video

Hi hbeduryan,

 

I am so sorry about the issues you are having with your internet service, but I will be glad to help. Have you tried using a different browser like Google Chrome or Internet Explorer? Also, it may be worth trying to manually input your DNS. For example, you can use Google's (8.8.8.8 and 8.8.4.4). 

 

I am thinking that as long as your overall internet works great, the correctable errors are not coming into play, but it is definitely something I want to look into and get fixed. I will have my team send you a message to look further into this for you.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Teacher

Re: uverse stopping while buffering video

how can you change the DNS?

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ACE - Expert

Re: uverse stopping while buffering video

[ Edited ]

hbeduryan - Generically, it is in your computer preferences, under Network.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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