Ask a question
Search in U-verse Forums

U-verse Forums

Reply
Posted Oct 27, 2013
3:29:45 PM
View profile
uverse looses hdmi but coonectsvwith audio/video

I have trouble at times when I switch channels or go to recorded TV that I loose my HDMI connection.  It works to go to non HD thru audio/video cables.  If I continue to discoonect and recoonect HDMI it will eventually return.  I have switched out HDMI cables and tried shutting down receiver neither worked.

Any suggestions?

I have trouble at times when I switch channels or go to recorded TV that I loose my HDMI connection.  It works to go to non HD thru audio/video cables.  If I continue to discoonect and recoonect HDMI it will eventually return.  I have switched out HDMI cables and tried shutting down receiver neither worked.

Any suggestions?

uverse looses hdmi but coonectsvwith audio/video

415 views
9 replies
(0) Me too
(0) Me too
Reply
View all replies
(9)
0
(0)
  • Rate this reply
View profile
Oct 27, 2013 4:09:56 PM
0
(0)
ACE - Master

Try this.......Unplug the HDMI cable from either the TV or U-verse receiver.  Then press and hold the POWER button on the receiver for about 5 seconds to re-boot it.  Wait about 5 minutes and plug the HDMI cable back in.

 

See if this fixes it.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

Try this.......Unplug the HDMI cable from either the TV or U-verse receiver.  Then press and hold the POWER button on the receiver for about 5 seconds to re-boot it.  Wait about 5 minutes and plug the HDMI cable back in.

 

See if this fixes it.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: uverse looses hdmi but coonectsvwith audio/video

2 of 10 (403 Views)
0
(0)
  • Rate this reply
View profile
Oct 27, 2013 4:13:59 PM
0
(0)
ACE - Expert
Edited by ATTMarianaCM on Oct 29, 2013 at 8:25:27 AM

tstrasters - HDMI is a complex, two-way digital HD interface. Each implementation is based on that companies interpretation of the standard. This results in some mismatches causing problems such as yours. To watch HD on your current equipment you need to connect component - This is analog HD. It is the red, green, blue RCA jacks for video and the red/white for audio. The only downside is no surround sound. But, most TVs do not support surround sound.

tstrasters - HDMI is a complex, two-way digital HD interface. Each implementation is based on that companies interpretation of the standard. This results in some mismatches causing problems such as yours. To watch HD on your current equipment you need to connect component - This is analog HD. It is the red, green, blue RCA jacks for video and the red/white for audio. The only downside is no surround sound. But, most TVs do not support surround sound.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: uverse looses hdmi but coonectsvwith audio/video

[ Edited ]
3 of 10 (401 Views)
0
(0)
  • Rate this reply
View profile
Oct 27, 2013 4:46:12 PM
0
(0)
Contributor
That actually worked. will try again next time. may need to get a new receiver






Sent from Surface Pro
That actually worked. will try again next time. may need to get a new receiver






Sent from Surface Pro

Re: uverse looses hdmi but coonectsvwith audio/video

4 of 10 (394 Views)
0
(0)
  • Rate this reply
View profile
Oct 29, 2013 7:43:34 AM
0
(0)
Scholar

aviewer wrote:
. To watch HD on your current equipment you need to connect component - This is analog HD. It is the red, green, yellow RCA jacks for video and the red/white for audio. 

Should be Red, Green, & Blue for component hook up


aviewer wrote:
. To watch HD on your current equipment you need to connect component - This is analog HD. It is the red, green, yellow RCA jacks for video and the red/white for audio. 

Should be Red, Green, & Blue for component hook up

Re: uverse looses hdmi but coonectsvwith audio/video

5 of 10 (317 Views)
0
(0)
  • Rate this reply
View profile
Oct 29, 2013 8:52:49 AM
0
(0)
ACE - Expert
blujacket - Yes, lost focus & slipped the keyboard. When I noticed, it was too late for me to edit. The Community Mgr team was there to help with the edit.
blujacket - Yes, lost focus & slipped the keyboard. When I noticed, it was too late for me to edit. The Community Mgr team was there to help with the edit.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: uverse looses hdmi but coonectsvwith audio/video

6 of 10 (306 Views)
0
(0)
  • Rate this reply
View profile
Oct 29, 2013 11:21:09 AM
0
(0)
Mentor

I had the same issue with my receiver. Rebooting it was the only way to get the HDMI connection back. AT&T sent me a replacement receiver; I've only been using it for the last day, but so far so good. Hopefully the problem won't reappear. I'd recommend calling support and seeing about getting a new receiver sent out.

I had the same issue with my receiver. Rebooting it was the only way to get the HDMI connection back. AT&T sent me a replacement receiver; I've only been using it for the last day, but so far so good. Hopefully the problem won't reappear. I'd recommend calling support and seeing about getting a new receiver sent out.

Re: uverse looses hdmi but coonectsvwith audio/video

7 of 10 (294 Views)
Highlighted
0
(0)
  • Rate this reply
View profile
Oct 29, 2013 7:39:29 PM
0
(0)
ACE - Master

tstrasters and ahintz: Are you noticing this behavior on the DVR or non-DVR box?   I have noticed this, I eitrher get a dropped signal and if I restart the TV, I get digital snow OR I get some sort of HDCP error.  Only on the DVR box.

tstrasters and ahintz: Are you noticing this behavior on the DVR or non-DVR box?   I have noticed this, I eitrher get a dropped signal and if I restart the TV, I get digital snow OR I get some sort of HDCP error.  Only on the DVR box.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: uverse looses hdmi but coonectsvwith audio/video

8 of 10 (282 Views)
0
(0)
  • Rate this reply
View profile
Oct 30, 2013 4:44:48 AM
0
(0)
Contributor
Only on DVR box






Sent from Surface Pro
Only on DVR box






Sent from Surface Pro

Re: uverse looses hdmi but coonectsvwith audio/video

9 of 10 (273 Views)
0
(0)
  • Rate this reply
View profile
Oct 30, 2013 6:50:47 AM
0
(0)
ACE - Master

tstrasters wrote:
Only on DVR box






Sent from Surface Pro

I wonder if it is a DVR issue, with maintaining a proper HDMI handshake?  My issue is also DVR only.  Many modern TV's have limited inputs besides HDMI, meaning some other device may be using the component input.


tstrasters wrote:
Only on DVR box






Sent from Surface Pro

I wonder if it is a DVR issue, with maintaining a proper HDMI handshake?  My issue is also DVR only.  Many modern TV's have limited inputs besides HDMI, meaning some other device may be using the component input.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: uverse looses hdmi but coonectsvwith audio/video

10 of 10 (262 Views)
Advanced
You must be signed in to add attachments
Share this post
Share this post