01-15-2012 5:46 PM
I have spent the last 4 days trying to use a fax machine with my uverse system. I have spent countless hours trying to find
answers and I am now at my wits end hoping someone can help. No one can believe how many different answers I have
received from uverse, att and hp and computer stores. I have read about putting a filter on, changing speed of fax and countless other so called fixes. Does anyone know why fax machines do not work or is there one machine that does work.
I really dont understand why Uverse can not give me a answer.
I was told my printer hp 2210 was to old so I went out and purchased a hp 8600 pro all in one basic. I My husband and I spent a total today of 2 hours taking time to hook this up to find out it will not work. This is not only my problem as I have read countless others having same issues. Why doesnt Uverse or att have a answer what is going
on with this problem I am ready to have unverse removed as I can not spend any more time trying to fix this problem.
My fax always worked before uverse.
ANYONE CAN YOU HELP????
09-14-2013 11:26 AM
I had an issue getting my HP8600 fax machine to work with Uverse. WHen I plugged a phone into the phone jack on the back of the gateway, the phone worked fine and the green light (Line 1 on the gateway) was consistently on. HOwever, when I unplugged the phone and plugged in the fax, the green light for Line 1 on the gateway blinked and the fax wouldnt work.
THe solution that seems to be working for me, fingers crossed, was to plug a splitter (the kind that splits a line into line 1 and line 2) into the phone jack on the back of the gateway, with the fax plugged into Line 1 jack of the splitter.
09-14-2013 12:48 PM
01-25-2014 9:49 AM
I have the same printer and had the same issue. I also have a expandable digital phone system with the base station on the same desk as my printer/fax.
Originally I had a line running from a wall phone jack into my new modem, and a line running out of my new modem to my phone base station. Internet worked and all phones worked but no fax machine.
(1) I disconnected the phone line going into the base station and installed a 2-way splitter (can be purchased at Radio Shack, Walmart etc)
(2) I connected my base telephone station to one side of the splitter, and ran a phone line from the other side to my fax machine (do not plug yet)
(3) I installed a filter that comes with the Uverse modem to line 1 on the fax machine, and then the phone line to the this filter...
I now have Internet, my phone system, and a fax machine that all work
Plug the filter into line one, then the phone line from the splitter to the filter..
04-22-2014 10:45 AM
I have spent the better part of 2 days fighting with my HP Officejet Pro 8500A. The display on the darn thing decided to go blank (like dead) even though the power button light was on. Finally found thru a Google search that disconnecting the power cord from the back of the machine and the other end from the AC Power Adapter for about 30 seconds & reconnecting it was the charm!!
I've had ATT U-verse for 2 years with no problem faxing. After reassembling connections to my printer I found the HP-provided telephone cord and (yes, you guessed it) plugged it in. Then the emotional roller coaster ride began. Could not figure out how this 8500A and my HP Photosmart C309 could work for years and suddenly, not!! Spoke with a very nice U-verse tech who could not provide any insight. He finally, admitted that they are not equipped to address printer issues. Advised changing baud speed and maybe the Error Correction Mode (which did not work) and, if all else fails, to contact HP support. Yeah, like that's going to happen - neither are still under warranty there is no way I'm going to "mortgage the farm" to pay for that drawn out phone call. I am so grateful that your post is on this site, 2 years later. A cheap, generic phone cord solved my problem. Thanks for sharing your experience. FYI, you got a great big KUDO from me.
05-26-2014 10:33 AM
SOLUTION ! FINALLY! Thanks to the forum, I tried the solution of putting a splitter on the Line1 on the back of the Uverse box to my HP All in one fax (6700 series) and it worked ! yay.
Now if I can just get the other phone jacks in my house to work. They do nothing. since plugging in the box.
05-26-2014 11:50 AM
05-31-2014 11:31 PM
I have a brand new hp6700. I have had uverse for about 2 months and have been able to fax fine, until yesterday when the phones went dead. The online troubleshooting tool said my modem was out. The the tech online said it sounded like an inside wiring problem. As long as a phone was plugged directly into the modem it would work. When the tech came out today he put a 1line-2 line splitter directly into the modem and the phone works but when you plug the fax into the other spot the phones go dead. He left saying he would be back in a couple of hours with a Y-splitter someone told him to try, but he never showed up. Any ideas?
06-01-2014 4:52 AM - edited 06-01-2014 9:42 AM
madhouse - Always test U-verse voice with the phone directly connected to the modem (RG). If it is connected to the house wiring & the tester cannot see the phone it cannot tell of it is the modem or the house wiring rhat is not working.
The first thing is - it was working & stopped. So, it went open & stopped working & it still works when directly connected to the RG. Sounds like a wiring problem.
Sounds like you have the fax and the phone on the same line (tel number). Therefore, connect the RG to the FAX & plug the phone into the second jack on the FAX & both should work.
The RG caan have two tel lines on its one jack. Line one is on the inner prongs & line two on the outer prongs.
A one to two line splitter separates the center prongs on two seperate jacks. Each appears as a single line. Use this whrn you have the second line number for the FAX. This is why it does not work for you. There is nothing on the outer prongs.
For your case - use the Y on one line, two set coupler that Ys the center prongs two two seperate jacks. You can get one anywhere that sells tel products. Just be sure to get the right one.
After you get that working you need to go back and find where the house wiring went open.
Usually the first line is on red/green (inner prongs) and the second line is on yellow/black outer prongs. It is alwayys good to connect all four, so that the house wiring supports two lines in a standard manner.
08-22-2014 3:57 PM
Thanks for the recommendation about putting the filter onto Line 1 of the HP all-in-one printer. I have an older C7280 with Uverse internet and phone. After splitting line 1 on the gateway router and adding the filter to line 1 of the printer, everything works now.
Thanks a million!!!
08-27-2014 11:30 PM
08-28-2014 5:01 AM - edited 08-28-2014 5:02 AM
Most likely your PC has captured the IP address that your HP printer was assigned by your DSL modem and continues to try to send print jobs using that IP address. However, your U-verse modem likely assigned it a different address.
You could either:
10-06-2015 10:15 PM
Hello, I had the same problem as most who posted on here. For years I had my HP FAX/PRINTER/COPIER connected to the telephone jack with an ordinary phone cable. Well I got a new Uverse internet connection and discovered that I could no longer send faxes. After seeing the posts on here about using the cable that came with the FAX machine I decided to try it.
I connected the cable that came with my HP FAX directly to the wall phone jack, which is now feed by my uverse modem. And it worked! Not sure why but if you have an HP FAX machine printer, etc. I think the wiring might be specially mached for use with Voice over IP connections. It does not seem to matter with the older analog phone line.
10-13-2015 7:47 AM
@LennyJR- Thanks for posting your experience. It is a big mystery why some machines only work with the cable provided & some only work with a regular cable.
We know a regular cable keeps the same order of wires from end to end & contains four wires intended to support up to two lines.
Your post triggered me to remember that I bought an HP printer & have a tel cable that came with it. Examing that cable shows two differences from the regular cable -
It has only one pair - red/green - in the center prongs.
The ends are reversed - red/green changes to green/red.
Niether of these should make a difference in whether or not the FAX works on any given tel line. But, posts say it does.
Not that one always works & the other does not. But, that sometimes one works & the other does not. & it is not always the same one.
Still a mystery.
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