12-05-2013 10:06 AM
I sought new internet and home phone services by Verizon and, once Verizon does not provide services in my new address I have agreed to be transfered from them to ATT (kick-back?) and ordered BY PHONE A SUGGESTED Internet Max and 200 Voice for a promotional price of $39.95 / month and I DID NOT AGREE with any installation, activation or whatever one-time chargeS there would be and I repeatedly told so to the rep, who also added a $100 reward card to my order to cover for any eventual "other charges" that there would be.
I needed internet and phone service in my home and I did not know that it would come that shaddy and a vague sales conversation in exactly 30 minutes, but I laid out very clear my specific agreement to what I can afford with my current budget and there are no laws in our entire deceptive human world to make me agree and follow otherwise. I bet you.
Ordered 11/16/13 and due date 11/20/13 (Self-Installation Date after 8pm)
When I completed the self-installation (11/20/13) I had no phone device to plug in as required and the (made in China) router does not offer compatibility to access home phone line from my PC and system. Whatever. I postponed plugging in a phone device for later.
When I accessed my ATT-U-Verse online (11/21/13) I saved whatever Terms of Services and Agreement statements which were in there and also saved MY ORIGINAL ORDER STATUS AND DETAILS of 11/16/13.
As I scrolled down to details of charges to my order I very well noticed a total of $149 one-time charges, which I DID NOT AUTHORIZE OR AGREE WITH in the first place over the phone.
And no, more vague and obscure are the names given to these charges: Internet Gateway ($33), Activation Fee ($16.33), U-Verse Technology ($100), U-Verse High Speed Internet ($49) and "All Other Services" ($99) Really, human beings are human beings, you can't dumb fold your consumers as something you take as weak prey.
On 11/22/13 I called the billing department. Contact thru Chat is another deceptive practice. The chat contact/connection does not exist, even though, there is a button to the chat portal that never will work.
When I got on the phone with the billing "specialist" I immediately informed that I do not agree with the one-time charges listed in my order and the rep told me that I would receive the reward card of $100 in 4-6 weeks from the order date and it would take care of a part of the bill, while I could postpone payment in the billing option until I would get to redeem the given reward. There would be only a $49 remainder of one-time charges to pay. So I finally gave up on the argument and agreed with that $49 (x1) plus my $39.95 / month for my first bill.
On 12/03/13 I received per email my first paperless bill with 12/22/13 due date. I marked it to follow up for next day (I have been busy working! Honesty doesn't hurt). On 12/04/13 I got opportunity to get a phone device to plug in... and to my surprise the service was disabled. I checked the gateway settings and saw the phone port as "disabled". So, as I went to my account to check on my bill and dowloaded it, I had a completely different plan, pricing and no phone service at all!!! Really!
And you want to charge me for your "U-Verse Technology" or whatever "All Other Services" a whooping $149 - NOT HAPPENING!!! YOU HAVE PROVEN YOURSELF UNWORTHY THE VALUE YOU CHARGE!!! AND THERE IS A BREECH ON MY PRIVACY RIGHTS TOO! WHAT'S ABOUT I CHARGE YOU BACK WOOPING $$$ FOR AGRAVATING ME FOR NOTHING?????????????!
Today 11/05/13 I called again the billing department to demand correction of my billing to my original order and due to unauthorized modifications and charges to my plan. There I get an antagonizing rep saying that "CANNOT DO THAT OR ANYTHING FOR THAT MATTER"... Story made short. I am about to report this case to the FCC and I will do more to cover for the entire deceptive procedures and aggravation.
I am resorting to this forum as a last chance for you to correct your crooks. I do not have much to lose. You do.
12-05-2013 10:43 AM
Wait, did you just threaten a HUGE company?
12-05-2013 11:34 AM
12-06-2013 9:37 AM
Hello Telo5, welcome to the forums.
I apologize for a misunderstanding and any frustration it has caused you. This forum is a peer to peer community but we do have a team of amazing social media care managers that can review your account and go over your options with you. Please send us a private message by clicking here with your full name, phone number, U-verse account number and the best time you can be reached.
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12-27-2013 3:30 PM - edited 12-27-2013 3:32 PM
The matter has been take care of and resolved in full. Thank you for your referral/reference and the immediate following of your team! I have also promptly paid the bill and for the account I had originally ordered. Thank you!