01-28-2014 11:25 AM - edited 01-28-2014 2:06 PM
I am getting very frustrated, I have a silver motorolla dvr, that a few weeks ago froze, and the only thing that would work is to unplug my hub, when I did that I lost all my recordings but it worked, till last week when I got snow at least once a day. Well today the show I was watching froze, so I unplugged it at the kback of the dvr and started it up again. Tv worked fine for maybe 5 mins, then froze again, and So I did same thing again, well now I have a red x with 10 underneath it. Does anyone have any ideas what I can do, that will let me keep my recordings?. I also have a wireless box upstairs that is working fine, seems wierd to me
01-28-2014 11:47 AM
Your DVR has probably had a hardware failure. I would suggest you call AT&T Technical Support at 800-288-2020 and tell them your story. They will likely ship you a replacement DVR.
Unfortunately, you cannot recover programs from the failed DVR onto a replacement. You may have to try OnDeman.
01-28-2014 11:49 AM
01-28-2014 11:57 AM - edited 01-28-2014 12:02 PM
Thank you for your help. I will try the full reboot later on again, i just wish when i do that i didn't have to loose my recordings, as that happened last time, but seems no matter which way i go i will loose them. Thank you so much for the quick responses.
01-29-2014 9:50 AM
I called them, and after around 30 mins of them trying, they are sending me a new dvr. Hopefully it doesn't take too long to get here. Thank you.d
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