12-17-2013 9:41 AM
I am supposed to be getting 22mbs and it is Ookla speedtesting at 15. I am using a cat6 dedicated line, with a new NID and filter splitter(located in NID). 2 wire 3600HGV, ethernet connection, win7 ult, any ideas. Thanks.
12-17-2013 10:26 AM
12-17-2013 11:12 AM
Sorry, subscribed to 24 mb/s.
In which case you need to have your communication profile between the RG and the VRAD upped to the 32 Mbps version. Your stats appear to indicate that your line can support it.
Please click this U-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the blue envelope in the upper right hand corner of this site) in a business day or three.
This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.
12-17-2013 12:53 PM
We have received your message and look forward to working with you to get this issue resolved.
Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply sign in, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.
12-17-2013 4:31 PM
I got quick action from ATT! My profile was changed to 32M. My Internet download speed has increased to 22mb/s and upload almost doubled to 2.9. My bitloading chart filled in and for the first time, looks real good. Thanks.