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Posted Dec 17, 2013
9:41:36 AM
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slow internet

I am supposed to be getting 22mbs and it is Ookla speedtesting at 15.  I am using a cat6 dedicated line, with a new NID and filter splitter(located in NID).  2 wire 3600HGV, ethernet connection, win7 ult,  any ideas. Thanks.

 

 

 

I am supposed to be getting 22mbs and it is Ookla speedtesting at 15.  I am using a cat6 dedicated line, with a new NID and filter splitter(located in NID).  2 wire 3600HGV, ethernet connection, win7 ult,  any ideas. Thanks.

 

 

 

slow internet

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Dec 17, 2013 10:26:38 AM
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There is no 22M internet. The choices are 3, 6, 12, 18, or 24 using the 3600 RG.
So which package are you subscribed to Max (12M), Max Plus (18M) or Max Turbo (24M)

If Max and receiving 15M then you are indeed lucky but your expectation (22) does not match subscribed.

If Max Plus, acceptable range is above that of next lowest tier, so anything above 12.5 to 18 is acceptable and with recent changes I believe many are getting 10% overage or around 20 to 21M when testing to a local site within 10 miles.
Remember the longer the distance the slower the speed, if in Milwaukee and test to Texas, Flordia or Cali will be much lower than testing in state.

If indeed subscribed to Max Turbo, your profile is incorrect (25M) should be 32M to support 24M internet.

I SUSPECT, you see you profile rate of 25M and expect to get 90%Or better BUT that your subscribed package is either MAX and getting overage (12x110%) or your Max PLUS and receiving 80% of 18 which is more normal,on a wireless connection.
There is no 22M internet. The choices are 3, 6, 12, 18, or 24 using the 3600 RG.
So which package are you subscribed to Max (12M), Max Plus (18M) or Max Turbo (24M)

If Max and receiving 15M then you are indeed lucky but your expectation (22) does not match subscribed.

If Max Plus, acceptable range is above that of next lowest tier, so anything above 12.5 to 18 is acceptable and with recent changes I believe many are getting 10% overage or around 20 to 21M when testing to a local site within 10 miles.
Remember the longer the distance the slower the speed, if in Milwaukee and test to Texas, Flordia or Cali will be much lower than testing in state.

If indeed subscribed to Max Turbo, your profile is incorrect (25M) should be 32M to support 24M internet.

I SUSPECT, you see you profile rate of 25M and expect to get 90%Or better BUT that your subscribed package is either MAX and getting overage (12x110%) or your Max PLUS and receiving 80% of 18 which is more normal,on a wireless connection.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Dec 17, 2013 10:34:40 AM
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Sorry, subscribed to 24 mb/s.

Sorry, subscribed to 24 mb/s.

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Dec 17, 2013 11:12:19 AM
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til wrote:

Sorry, subscribed to 24 mb/s.


In which case you need to have your communication profile between the RG and the VRAD upped to the 32 Mbps version.  Your stats appear to indicate that your line can support it.

 

Please click this AT&T logoU-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the blue envelope envelopein the upper right hand corner of this site) in a business day or three.

This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.


til wrote:

Sorry, subscribed to 24 mb/s.


In which case you need to have your communication profile between the RG and the VRAD upped to the 32 Mbps version.  Your stats appear to indicate that your line can support it.

 

Please click this AT&T logoU-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the blue envelope envelopein the upper right hand corner of this site) in a business day or three.

This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Dec 17, 2013 12:53:08 PM
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Community Support

Hi til,

 

We have received your message and look forward to working with you to get this issue resolved.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.

Hi til,

 

We have received your message and look forward to working with you to get this issue resolved.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Dec 17, 2013 4:31:33 PM
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I got quick action from ATT!  My profile was changed to 32M.  My Internet download speed has increased to 22mb/s and upload almost doubled to 2.9.  My bitloading chart filled in and for the first time, looks real good.   Thanks. 

 

I got quick action from ATT!  My profile was changed to 32M.  My Internet download speed has increased to 22mb/s and upload almost doubled to 2.9.  My bitloading chart filled in and for the first time, looks real good.   Thanks. 

 

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