slow internet

til
Explorer

slow internet

I am supposed to be getting 22mbs and it is Ookla speedtesting at 15.  I am using a cat6 dedicated line, with a new NID and filter splitter(located in NID).  2 wire 3600HGV, ethernet connection, win7 ult,  any ideas. Thanks.

 

 

 

Message 1 of 6 (268 Views)
Employee

Re: slow internet

There is no 22M internet. The choices are 3, 6, 12, 18, or 24 using the 3600 RG.
So which package are you subscribed to Max (12M), Max Plus (18M) or Max Turbo (24M)

If Max and receiving 15M then you are indeed lucky but your expectation (22) does not match subscribed.

If Max Plus, acceptable range is above that of next lowest tier, so anything above 12.5 to 18 is acceptable and with recent changes I believe many are getting 10% overage or around 20 to 21M when testing to a local site within 10 miles.
Remember the longer the distance the slower the speed, if in Milwaukee and test to Texas, Flordia or Cali will be much lower than testing in state.

If indeed subscribed to Max Turbo, your profile is incorrect (25M) should be 32M to support 24M internet.

I SUSPECT, you see you profile rate of 25M and expect to get 90%Or better BUT that your subscribed package is either MAX and getting overage (12x110%) or your Max PLUS and receiving 80% of 18 which is more normal,on a wireless connection.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 6 (257 Views)
til
Explorer

Re: slow internet

Sorry, subscribed to 24 mb/s.

Message 3 of 6 (256 Views)
ACE - Expert

Re: slow internet


til wrote:

Sorry, subscribed to 24 mb/s.


In which case you need to have your communication profile between the RG and the VRAD upped to the 32 Mbps version.  Your stats appear to indicate that your line can support it.

 

Please click this AT&T logoU-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the blue envelope envelopein the upper right hand corner of this site) in a business day or three.

This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 6 (250 Views)
Community Support

Re: slow internet

Hi til,

 

We have received your message and look forward to working with you to get this issue resolved.

 

-David T

 


Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 6 (241 Views)
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til
Explorer

Re: slow internet

I got quick action from ATT!  My profile was changed to 32M.  My Internet download speed has increased to 22mb/s and upload almost doubled to 2.9.  My bitloading chart filled in and for the first time, looks real good.   Thanks. 

 

Message 6 of 6 (224 Views)
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