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settling a collections


settling a collections

On Feb. 6th 2013 I contacted AT&T about a home phone. The sales person talked me into trying uverse, saying that if I cancelled returned the equipment within 30 days there would be no charge. After finding out more about uverse, I decided to cancel and returned my equipment promply. They have been charging me 109 dollars ever since and even sent it to collections. I am willing to pay this but I have to be guaranteed that my credit rating will be cleared. I haven't had any luck contacting AT&T and finding out how to do this.

Message 1 of 4
ACE - Guru

Re: settling a collections

     I would recommend that you send a Private Message to Community SupportATTCustomerCare is part of the AT&T customer service team, They may be able to resolve your Issue. You can expect a reply via return PM(Blue envelope top right of screen) between the hours of 7am-10pm CST Monday - Friday, should hear back within 2 to 3 business days.


*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 4
Community Manager

Re: settling a collections

Hello Thurston 1958,


Thanks for your message, I see that our social media care team is already working on your case, but please let us know if you have any other questions.


Thank you,


Rethink Possible

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*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 4

Re: settling a collections

So far all that I've heard is that someone from the social media care team is working on my case. So the answer is, no I do not have an accepted solution yet.

Message 4 of 4
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