service

Contributor

service

well, I am very  " UNHAPPY " with the SERVICE since last YEAR , I have had patience to see if it gets better < but what happened was that the prices were getting raised and raised. " PRICES WERE $$$$ and INTERNET VERY SLOW, and began to freeze  ...  we kept calling waiting a for long time like usual , final answer: give to many people your problem, and still continuing to deal with that same problem???  Now, I dont think that we'll be going onto NEXT YEAR with this service! .... and how they  WELCOME THE NEW YEAR NOW,  BEFORE THEY EVEN FINISH THE MONTH, GUESS WHAT???  NEW  LATE FEEs of $ 8.00 BECAUSE  last week I was supposed to pay. I saw the fee today, so I called. They had already told me to pay for next month's service and we're not even in next month!!! How do they even know if I will be with them next month with all these crazy fees and secret adjustments they're making?! I am a faithful customer with U-verse, two iPhones, home phone service.. I mean really?!?! I am tired of having to call every  month for the same thing, no resolution, and on top of that fees that are no where relevant to my bills! It's rediculous! a few extra dollars a month adds up when you've got bigger thngs to worry about! It's not right at all! I am now considering getting another service provider. It's not right, they are not the only service out there. They may be good, but that doesn't give them the right to sneak in stupid fees that I don't need to pay!

 

 

 

 

 

 

 

 

 

Message 1 of 4 (343 Views)
ACE - Scholar

Re: service

Sounds like you need to go to another service. Maybe you will be happier.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 4 (329 Views)
Highlighted
ACE - Expert

Re: service

Contact ATT Customer Care here:
http://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773

Send them a private message, on this link, and they should be able to give the help needed to solve your billing/service problems. They are available M-F 8am-11pm EST, response may take up to 2 business days.

This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. Good luck Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems) or ATT Customer Care (all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 4 (321 Views)
Contributor

Re: service

ATT sent what they said was my 'deliquent account' to a collection agency!!!  I was furious.  Turns out I sent my payment under the wrong account number (it was switched when I went to Uverse) and after two months of repeated calls, tracking operators and spending much too much time dealing w/the issue, they turn around and contact a collection agency.  It probably took me four months to resolve what should have been a minor issue.

Message 4 of 4 (235 Views)
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