03-12-2014 6:10 PM
My Uverse service has been very slow and intermittent for several days now. I'm used to having an occasional interruption or slowing, but this has been going on for almost a week. On a possibly unrelated note, I was subscribed for the 3Mbs service, and it tested as such after installation a month ago. The day after I noticed lagging service, I upgraded to the 6Mbs plan for more reliable 3D movie streaming. Now, I'm not seeing much better than 1Mbs, and .3 to .4Mbs is the norm. The service light on my modem also goes red throughout the day. It will stay so for 20-30 minutes at a time. Speeds to seem to be the slowest from late morning to late evening.
03-12-2014 6:23 PM
03-12-2014 7:20 PM
This was a self install, but ATT had to provide free tech service for line issues outside my home. After he fixed some ATT network issues, I had the full 3Mbs speed and good SNR. Before I lower my plan speed, I wanted to point out that this was going on for a day before upgrading my plan.
Here's some of the RG 510 report:
|Downstream Sync Rate (kbps)||874|
|Upstream Sync Rate (kbps)||766|
SN Margin (dB)6.1 12.3
Line Attenuation (dB)50.5 30.5
Output Power (dBm)12.3 12.1
Errored Seconds 900
Loss of Signal 00
Loss of Frame 00
FEC Errors 6600
03-12-2014 7:40 PM
03-15-2014 9:30 AM - edited 03-15-2014 9:31 AM
Multiple issues have been corrected. There was one series connections in my home that was loose. There was also some corrosion of the wiring going into the NID. A lineman was called out to make some repairs to wiring a few thousand feet up line. I was lucky that the first tech sent out had an engineer doing a training ride along. The engineer was authorised to make some repairs that the tech could not have. Also, I'm convinced my service call was more thoroughly completed due to the engineer's troubleshooting expertise. I now have 6Mbs service, but that's the limit due to distance. In all, the tech and engineer spent 3 hours troubleshooting and making repairs, the lineman about 2 hours. Overall I'm very happy with my service.
03-15-2014 8:47 PM
Welcome to the AT&T TV Hub!We have some helpful articles located under TV Hot Topics.On the left you will see DIRECTV and U-verse TV links. Click on those links for more information regarding Apps, Billing, and TV troubleshooting tips.
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!