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service light dims--is this normal?


service light dims--is this normal?

I've been having service problems most noticeably on my phone--calls dropped in the middle, calls where the caller can here me but I can't hear them, periods of no dial tone.  A field service rep came out yesterday, diagnosed a dying gateway, and replaced it.


9 a.m. today, the phone rings, but there's no one I can hear on the other end.  When I walked past the gateway about 10 seconds after hanging up the phone, the "service" light was dim.  It brightened back up within a second or two.


With the prevalence of robocalls and their failed connections I can't tell whether anyone was on the other end of that call or not; I also don't spend time staring at my gateway.  I am, however, worried that the problem is more electrical than electronic.  Is the dimmed "service" light perhaps normal in that kind of situation?

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ACE - Master

Re: service light dims--is this normal?

I tried a phone call and looked at mine.  There was no change in brightness on any of the LED's.

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