I've been having service problems most noticeably on my phone--calls dropped in the middle, calls where the caller can here me but I can't hear them, periods of no dial tone. A field service rep came out yesterday, diagnosed a dying gateway, and replaced it.
9 a.m. today, the phone rings, but there's no one I can hear on the other end. When I walked past the gateway about 10 seconds after hanging up the phone, the "service" light was dim. It brightened back up within a second or two.
With the prevalence of robocalls and their failed connections I can't tell whether anyone was on the other end of that call or not; I also don't spend time staring at my gateway. I am, however, worried that the problem is more electrical than electronic. Is the dimmed "service" light perhaps normal in that kind of situation?
I tried a phone call and looked at mine. There was no change in brightness on any of the LED's.
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