sent to collections for service I never received!!!

Contributor

sent to collections for service I never received!!!

I was scheduled for uverse tv and intenet service and found I was unable to have satellite service in my apartment complex, nor was the technician going to be allowed to drill holes in my walls for service.  I contacted AT&T and was told to refuse delivery of the items they were sending me which I did!  I continued to get a bill for $70 for service I never received and a modem I never accepted delivery on!  I have contacted AT&T on numerous occasions and was always told "they took care of it there should be no further bill coming and it was resolved" then the next month I get the bill for $70!!!!!!  Now they sent my bill to collection and I NEVER RECEIVED SERVICE OR ITEMS from AT&T.  How do you explain this!  My credit score is not something I take lightly and AT&T is affecting it without just cause!

Message 1 of 4
Employee

Re: sent to collections for service I never received!!!

As this is account specific, e I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team. One of the specialists will respond to your PM shortly. Please look for the flashing envelope at the top right of the page for your response from a team member.

With holidays and weekends may take a few business days.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 4
Contributor

Re: sent to collections for service I never received!!!

how do I send a PM to them could you post a link for me please.  Thanks.

Message 3 of 4
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Employee

Re: sent to collections for service I never received!!!

Sorry about that, last post here http://forums.att.com/t5/U-verse-Billing-Account-Info/Not-advised-of-set-up-installation-fee-prior-t...

Also could click blue envelope at top right send to ATTCustomerCare
Has instructions of what to include, please allow a few business days for response with Christmas and weekend.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 4
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