"Upgraded" to U300 for same price as U200 for 3 months - Charged extra $78.97

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"Upgraded" to U300 for same price as U200 for 3 months - Charged extra $78.97

I upgraded to U300 on 3/6 due to a $15 credit/month for 3 months which meant it cost the same as U200.

U-verse TV was $103 for March billing cycle.  April's billing cycle is the $103 + pro-rated U300 for March $78.97 (In addition to the $103 I already paid for that month).

 

I kept explaining to the 4(!) "customer care" agents that if TV is $77 one month and $92-$15 the next, it is the same price.  Each confirmed that May's billing cycle reverts to the previous price.

 

All that I want is for someone at AT&T to understand that U300 at the promo price is the same as base U200 and that I should not have a month in which I am charged an extra 22 days of TV service.

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ACE - Professor

Re: "Upgraded" to U300 for same price as U200 for 3 months - Charged extra $78.97


mjelbe wrote:

I upgraded to U300 on 3/6 due to a $15 credit/month for 3 months which meant it cost the same as U200.

U-verse TV was $103 for March billing cycle.  April's billing cycle is the $103 + pro-rated U300 for March $78.97 (In addition to the $103 I already paid for that month).

 

I kept explaining to the 4(!) "customer care" agents that if TV is $77 one month and $92-$15 the next, it is the same price.  Each confirmed that May's billing cycle reverts to the previous price.

 

All that I want is for someone at AT&T to understand that U300 at the promo price is the same as base U200 and that I should not have a month in which I am charged an extra 22 days of TV service.


The new billing cycle would be $92-$15. The prior billing cycle should be (pro-rated portion of $92) - (pro-rated portion of $15) - (pro-rated portion of $77). Is there more to your billing than you gave here...maybe on the next page?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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ACE - Expert

Re: "Upgraded" to U300 for same price as U200 for 3 months - Charged extra $78.97

mjelbe - re: All that I want is for someone at AT&T to understand that U300 at the promo price is the same as base U200 and that I should not have a month in which I am charged an extra 22 days of TV service.

The problem is caused by making the change mid billing cycle. Just to keep it simple lets say a billing period is 30 days. Your promo is going to be 90 days starting 8 days into a cycle.
Your first bill is for 52 days (22 + 30 days)
second bill is 30 days
Third bill is 8 days - 30 - 8 days.

There would be similar calculations for the cost of the 200 service and the $15 credit. Not sure if the credit is tied to the 300 service or not. If not it may not line up with the prorates. Making it more complicated.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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