12-12-2013 11:11 PM
I recorded a movie on HBO several days ago and somehow it was recorded twice, the same channel, same time, everything. After watching it I went to delete the recording. When doing this I noticed that the second recording said it was currently recording. I attempted to stop the recording which failed. I attempted to delete the recording and that failed too.
I successfully deleted the actual recording, but the "phantom recording" is still there continuously recording nothing. This wouldn't be a problem except you can only record/view so many things at once and it's interrupting other television viewing in the household. Each receiver believes this movie is always recording, but the only one that has it available in the recordings is the receiver it was recorded from.
I've tried restarting the one receiver that the "phantom recording" shows up on, but the only thing that did was make it so that receiver can no longer view live TV. I then tried unplugging the receiver from the power source for approximately a minute. No status change occurred after that.
I don't know what to do next. Should I reset/unplug the modem? There are 3 total receivers in the house.
12-13-2013 12:00 AM
Since a regular hard reboot did not stop it, you might try this:
If the DVR functions are still not working, try a Non-Destructive Disaster Recovery.
Unplug the power cord of the DVR from the wall or from the back of the box and wait ten seconds. Plug the DVR back in.
When three white dots appear on the screen, unplug the DVR again. Repeat this process two more times.
Plug the DVR back in on the third time and leave in. Three white dots appear followed by a gear with a status bar at the bottom of the screen.
If the Disaster Recovery screen does not appear, repeat the steps above. If the Disaster Recovery screen appears, wait until completion.
If the Non-Destructive Disaster Recovery does not work, follow the steps for a Force Disaster Recovery.
This will not erase any recordings, but will take a long time to complete. Live TV will come up first, then the Recordings will show up later.
If this did not solve the phantom recording problem, the DVR is probably corrupted, contact ATT Uverse Care here:
Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse service problems. Response may take up to 2 business days.
This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.
Include your account#, email address and a good phone # (land or cell) and time to contact you on.
Check the blue PM envelope, upper right on every page. Good luck
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