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Posted Jul 1, 2013
11:26:39 AM
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payment arrangements

I have been trying off and on for over a week to talk to someone who can help with payment arrangements on my account. I keep getting the same response from everyone I talk to. I feel like everyone is a robot reading from a script. No one is really listening.I have set up the only payment arrangement that was offered to me but I am not going to be able to make that arrangement. Does anyone know if there is somone other than the customer service number I can talk to? I have been a customer for a while but I am seriously considering going back to Time Warner.

I have been trying off and on for over a week to talk to someone who can help with payment arrangements on my account. I keep getting the same response from everyone I talk to. I feel like everyone is a robot reading from a script. No one is really listening.I have set up the only payment arrangement that was offered to me but I am not going to be able to make that arrangement. Does anyone know if there is somone other than the customer service number I can talk to? I have been a customer for a while but I am seriously considering going back to Time Warner.

payment arrangements

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Jul 1, 2013 10:48:08 PM
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ACE - Expert

Contact ATT Customer Care here:
http://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773

Send them a private message, on this link, and they should be able to give the help needed to solve your payment arrangement problems. They are available M-F 8am-11pm EST. This is not the regular CS/TS people, but the social media people that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right, in case they replied this way. Good luck Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Contact ATT Customer Care here:
http://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773

Send them a private message, on this link, and they should be able to give the help needed to solve your payment arrangement problems. They are available M-F 8am-11pm EST. This is not the regular CS/TS people, but the social media people that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right, in case they replied this way. Good luck Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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