Helpful Links

overpayment-refund

Contributor

overpayment-refund

I made an overpayment on my bill on May 5th and I still have not seen my refund..2 months later.  The overpayment was $1600.  I have called numerous times and spoken to many managers and still nothing has been done.  I can't believe how ridiculous this is.  I would like to speak with someone at the corporate office but can't get through to anyone.  HELP get my money back!!!!

709 Views
Message 1 of 2
Expert

Re: overpayment-refund

Since this is account specific I would recommend that you send a private message to the escalation team at ATT Customer Care and someone will get in touch with you. Their normal business hours are from 7am to 10pm Central Time. Please take into account weekends when contacting them.

To check for their reply, click the little blue envelope. List Private Messages

 

 

Message 2 of 2
Share this topic
Announcements

Welcome to the AT&T TV Hub!
We have some helpful articles located under TV Hot Topics.
On the left you will see DIRECTV and U-verse TV links. Click on those links for more information regarding Apps, Billing, and TV troubleshooting tips.

Additional Support