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not quite as fast upload as I expected...

not quite as fast upload as I expected...

I just got the 45/6 installed at my home.  The gateway shows:

 

Aggregated Information
Bonded Downstream Rate55430
Bonded Upstream Rate5690

 

I am only getting 45M down (hardwired) and 4M up (hardwired or wireless).  I expected to at least get 5M+ up especially after reading this:

 

http://www.att.com/gen/press-room?pid=24734&cdvn=news&newsarticleid=36934

 

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Message 1 of 7
Employee

Re: not quite as fast upload as I expected...

The 6M upload is based on what is available, in your current case your max obtainable is 5690, so will not get 6000
Review or post your states at least one line is low on upload as max available should be close to 10M with 3M assigned to each line.

As you state just installed this may correct itself, but stats would allow a better picture of possible problem.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 7

Re: not quite as fast upload as I expected...

These are the "stats" I can find in the tool.  I cannot get UVRealtime to work yet.  Looks like if I can get line 2 to be like line 1, then I will be much closer to 6M.  
 
Broadband Status
Broadband Connection SourceDSL
 
Broadband ConnectionUp
Broadband IPv4 Address 
Gateway IPv4 Address 
MAC Address 
Primary DNS99.99.99.53
Secondary DNS99.99.99.153
Primary DNS Namedns6rd1.sbcglobal.net
Secondary DNS Name dns6rd2.sbcglobal.net
MTU1500
DSL Status
  Line 1 Line 2  Downstream Upstream Downstream Upstream
Line StateUpUp
Downstream Sync Rate (kbps)2771527715
Upstream Sync Rate (kbps)32552435
Downstream Max Attainable Rate (kbps)4740445612
Upstream Max Attainable Rate (kbps)32552435
ModulationVDSL2VDSL2
Data PathInterleavedInterleaved
SN Margin (dB)21.3015.60
Line Attenuation (dB)21.5023.70
Output Power(dBm)14.3-15.514.3-13.2
Errored Seconds0000
Loss of Signal0000
Loss of Frame0000
FEC Errors53040
CRC Errors0000
Message 3 of 7
Employee

Re: not quite as fast upload as I expected...

Would agree line 2...SN margin has a 25% difference, did tech leave his number?

May adjust but if same on Monday would request tier support run a SELT test that will result in the ports being bounced as well as identify possible line issue(s).
SELT will take RG out of service for 3 to 10 minutes, so if have VOIP, call from cell phone, not home phone...would be disconnected.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 7

Re: not quite as fast upload as I expected...

Is there something I can do from my end?  Tech did leave his number, and he emailed me.  What do I tell the tech to check?

Message 5 of 7

Re: not quite as fast upload as I expected...

I has improved slightly overnight.  Why does it change when no one is working on it?

 

DSL Status

  Line 1 Line 2  Downstream Upstream Downstream Upstream

Line StateUpUp
Downstream Sync Rate (kbps)2771527715
Upstream Sync Rate (kbps)32552586
Downstream Max Attainable Rate (kbps)5714846756
Upstream Max Attainable Rate (kbps)32552586
ModulationVDSL2VDSL2
Data PathInterleavedInterleaved
SN Margin (dB)21.3015.60
Line Attenuation (dB)21.6023.70
Output Power(dBm)14.3-15.614.3-13.2
Errored Seconds0000
Loss of Signal0000
Loss of Frame0000
FEC Errors8140110
CRC Errors0000
Message 6 of 7

Re: not quite as fast upload as I expected...

Here are some new stats with no tech inside my house.  I don't know if they did anything remotely or at the neighborhood box.  Seems like the Line 1 UP slowed slightly and the the Line 2 UP sped up, but not enough to get my above 5M net upload when tested.  
 
DSL Status

  Line 1 Line 2  Downstream Upstream Downstream Upstream

Line StateUpUp
Downstream Sync Rate (kbps)2771527715
Upstream Sync Rate (kbps)30333033
Downstream Max Attainable Rate (kbps)5873251164
Upstream Max Attainable Rate (kbps)30333033
ModulationVDSL2VDSL2
Data PathInterleavedInterleaved
SN Margin (dB)21.1018.30
Line Attenuation (dB)21.5022.20
Output Power(dBm)14.3-15.514.3-15.5
Errored Seconds0000
Loss of Signal0000
Loss of Frame0000
FEC Errors859000
CRC Errors0000
Message 7 of 7
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