10-07-2013 8:07 PM
10-08-2013 7:01 AM
Good morning, Billbill05
Just checking up on your post. I see that My Thoughts has offered some great suggestions to help resolve this issue. Were you able to get the TV's service restored with these steps? If not, and it's still not showing a picture, feel free to let me know and I'll be glad to assist you further in scheduling a technician to take a closer look at this problem. Thank you!
10-09-2013 7:25 AM
Alright, I appreciate you giving that a try and I apologize that didn't resolve the issue. I was able to locate your U-verse account and I noticed that there is an order for a replacement gateway that is scheduled to be delivered to your location later today via Fedex. Hopefully this new gateway will help bring the picture back to the TVs but, if not then we will find another solution for you. Thank you for your patience and for keeping us updated!
10-09-2013 12:37 PM
Until the equipment arrives, I don't know if you have tried this. But if your install is coax, check and make sure all of the coonectors on the STBs that are showing no service are tight. I got that message a while back and that was the cause.
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