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Posted Oct 24, 2013
9:41:12 AM
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no installation as of 16 days after ordering - horrible customer service

I ordered ATT Uverse and Internet to be installed in my new home with 9 days advance notice. I get a call less than 24 hours before the technician was to show up saying there is a problem with the box in my neighborhood and they would not be installing the next morning.They said it would possibly be fixed in 3 weeks. You waited 8 days to tell me this? I sometimes work from home and cannot be without internet. I left AT&T 4 years ago because of the horrible service and decided to give them another chance. I've never had these kind of problems with Time Warner. No one returns phone calls. No one calls when they say they are going to call with an update. Why shouldn't I go back to Time Warner????????

I ordered ATT Uverse and Internet to be installed in my new home with 9 days advance notice. I get a call less than 24 hours before the technician was to show up saying there is a problem with the box in my neighborhood and they would not be installing the next morning.They said it would possibly be fixed in 3 weeks. You waited 8 days to tell me this? I sometimes work from home and cannot be without internet. I left AT&T 4 years ago because of the horrible service and decided to give them another chance. I've never had these kind of problems with Time Warner. No one returns phone calls. No one calls when they say they are going to call with an update. Why shouldn't I go back to Time Warner????????

no installation as of 16 days after ordering - horrible customer service

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Oct 24, 2013 9:45:08 AM
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I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team.  One of the specialists will respond to your PM shortly.  Please look for the flashing envelope at the top right of the page for your response from a team member.

 

This group will get answers to all of your issues.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team.  One of the specialists will respond to your PM shortly.  Please look for the flashing envelope at the top right of the page for your response from a team member.

 

This group will get answers to all of your issues.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: no installation as of 16 days after ordering - horrible customer service

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Oct 24, 2013 9:46:30 AM
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Edited by ATTMarianaCM on Oct 24, 2013 at 9:50:40 AM

Hi, enowotny!

 

I'm so sorry that you weren't informed sooner about the issues with the box in your neighborhood. If you don't mind, go ahead and follow BeeBeeSA's advice and send us a private message by clicking here so we can investigate further and find an acceptable solution.

 

Please provide your name, phone number, email address, and the best time to reach you. Keep an eye on the little blue envelope icon in the top right corner of your screen for a reply.

 

In the meantime, feel free to message me with any additional questions or concerns!

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hi, enowotny!

 

I'm so sorry that you weren't informed sooner about the issues with the box in your neighborhood. If you don't mind, go ahead and follow BeeBeeSA's advice and send us a private message by clicking here so we can investigate further and find an acceptable solution.

 

Please provide your name, phone number, email address, and the best time to reach you. Keep an eye on the little blue envelope icon in the top right corner of your screen for a reply.

 

In the meantime, feel free to message me with any additional questions or concerns!

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: no installation as of 16 days after ordering - horrible customer service

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Oct 24, 2013 11:23:28 AM
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Community Support

Hi enowotny,

 

We have received your message, and look forward to working with you to get this issue resolved.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.

Hi enowotny,

 

We have received your message, and look forward to working with you to get this issue resolved.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: no installation as of 16 days after ordering - horrible customer service

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Oct 25, 2013 5:46:30 AM
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Apparently I have been lied to this entire 2 plus weeks. There are no service lines to my house and they can't tell me when or if they will be installed. I will be going back to Time Warner.

Apparently I have been lied to this entire 2 plus weeks. There are no service lines to my house and they can't tell me when or if they will be installed. I will be going back to Time Warner.

Re: no installation as of 16 days after ordering - horrible customer service

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