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Posted Oct 26, 2013
12:21:31 PM
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locked out by negligent collections
Edited by Heesy on Oct 26, 2013 at 12:31:00 PM

we dont have uverse we have a simple home phone, but seeing no category for our product, its further evidence that att has stopped paying attention to their details....

 

my grandmother has been a customer of att for decades.  she fell and broke her hip, had surgery, spent some time in physical therapy/rehab.  she came home a couple weeks after her bill was due, and her land line was disconnected.  immediately i went over and helped her make the payment on a friday afternoon.  the people in collections were so rude, especially considering they were dealing with a 91 year old, it blew my mind these are the people with jobs customer service.  

 

payment was made at 1pm pst on a friday, we recieved a confirmation number, i heard the agent say service would resume that day.  its saturday morning now, the phone is still disconnected.  the offices are closed.  all calls lead to collections.  she's expecting calls from a surgeon and her doctor today.  she has no cell phone so theres no other phone service she can use.  ive spent 4 hours being transferred back and forth between 2 automated services that keep making me enter the same information.  its giving me so much anxiety i can hardly contain myself. 

 

every menu leads me to the collections agency which is closed on weekends.  i can't leave her without a way to reach the outside world.  i resent this inconvence so much, and i feel like att is just giving us the middle finger saying you dont really matter to us and theres nothing we will make plesant for you.  i just saw a southpark about cable companies enjoying inconveniencing their subscribers.  this is enough to make me leave att.

HOW CAN I GET THE PHONE CONNECTED!!! its att for heaven's sake, they must have people working on the weekend!!

we dont have uverse we have a simple home phone, but seeing no category for our product, its further evidence that att has stopped paying attention to their details....

 

my grandmother has been a customer of att for decades.  she fell and broke her hip, had surgery, spent some time in physical therapy/rehab.  she came home a couple weeks after her bill was due, and her land line was disconnected.  immediately i went over and helped her make the payment on a friday afternoon.  the people in collections were so rude, especially considering they were dealing with a 91 year old, it blew my mind these are the people with jobs customer service.  

 

payment was made at 1pm pst on a friday, we recieved a confirmation number, i heard the agent say service would resume that day.  its saturday morning now, the phone is still disconnected.  the offices are closed.  all calls lead to collections.  she's expecting calls from a surgeon and her doctor today.  she has no cell phone so theres no other phone service she can use.  ive spent 4 hours being transferred back and forth between 2 automated services that keep making me enter the same information.  its giving me so much anxiety i can hardly contain myself. 

 

every menu leads me to the collections agency which is closed on weekends.  i can't leave her without a way to reach the outside world.  i resent this inconvence so much, and i feel like att is just giving us the middle finger saying you dont really matter to us and theres nothing we will make plesant for you.  i just saw a southpark about cable companies enjoying inconveniencing their subscribers.  this is enough to make me leave att.

HOW CAN I GET THE PHONE CONNECTED!!! its att for heaven's sake, they must have people working on the weekend!!

locked out by negligent collections

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Oct 26, 2013 1:07:39 PM
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ACE - Master

I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team.  One of the specialists will respond to your PM shortly.  Please look for the flashing envelope at the top right of the page for your response from a team member.

 

Hopefully they can help but they do deal with U-verse only.  Maybe they know which direction to steer you in.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team.  One of the specialists will respond to your PM shortly.  Please look for the flashing envelope at the top right of the page for your response from a team member.

 

Hopefully they can help but they do deal with U-verse only.  Maybe they know which direction to steer you in.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: locked out by negligent collections

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Oct 26, 2013 2:29:51 PM
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ACE - Expert

In this case, since this has to do with POTS, not U-verse, to skip a step, I would suggest you actually PM the Customer Service team instead of the U-verse team.  Please click this AT&T logoCustomer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the blue envelope envelopein the upper right hand corner of this site) in around a business day.

 

They do not regularly work on the weekend, but maybe one of them will wander by.

 

In this case, since this has to do with POTS, not U-verse, to skip a step, I would suggest you actually PM the Customer Service team instead of the U-verse team.  Please click this AT&T logoCustomer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the blue envelope envelopein the upper right hand corner of this site) in around a business day.

 

They do not regularly work on the weekend, but maybe one of them will wander by.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: locked out by negligent collections

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Oct 28, 2013 6:30:14 AM
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Community Manager

Hello Heesy

 

We recieved your private message and one of our social media managers will be reaching out to you shortly.

 

Thank you,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello Heesy

 

We recieved your private message and one of our social media managers will be reaching out to you shortly.

 

Thank you,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: locked out by negligent collections

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