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Posted Oct 26, 2013
2:20:52 PM
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internet disconnecting

I have had U-Verse for about five years without any issues.  I have a new computer (8 weeks) and for the past few weeks its been disconnecting almost every time I use the computer and I have to click on a "troubleshoot" problems tab and it fixes itself.  This is obviously irritating.  I have zero problems with this happening on my IPAD or my IPHONE.  Please advise and provide support in a 4 year old languageSmiley Happy  Thanks for your help!

I have had U-Verse for about five years without any issues.  I have a new computer (8 weeks) and for the past few weeks its been disconnecting almost every time I use the computer and I have to click on a "troubleshoot" problems tab and it fixes itself.  This is obviously irritating.  I have zero problems with this happening on my IPAD or my IPHONE.  Please advise and provide support in a 4 year old languageSmiley Happy  Thanks for your help!

internet disconnecting

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Oct 27, 2013 3:01:44 PM
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Employee

Hello vanessa6392,

I'm sorry about the intermittent connection you are experiencing using your new computer. I will be glad to work with you and help you resolve this. If you are using a wireless connection with this computer we may simply need to change the wireless channel to get better results. I have sent you a private message to gather more information and be able to assist you.

SadathCS
ATTU-verseCare

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Hello vanessa6392,

I'm sorry about the intermittent connection you are experiencing using your new computer. I will be glad to work with you and help you resolve this. If you are using a wireless connection with this computer we may simply need to change the wireless channel to get better results. I have sent you a private message to gather more information and be able to assist you.

SadathCS
ATTU-verseCare

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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