how do i get a tech to respond to my apt. being coded red?

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how do i get a tech to respond to my apt. being coded red?

I moved into a new apt. complex 11.30.13 and am still waiting on AT&T to install service. Out of 36 units in the complex, 3 are coded 'red' and can't get service yet no tech comes out to resolve the issue. I have called the engineer, his manager, every number available for AT&T but get no response or follow up. If I could use a different service I would but AT&T has the 'contract' for this area and so we can't use another company. All I want is TV and phone service.

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Employee

Re: how do i get a tech to respond to my apt. being coded red?

Depends on what issue is, if this is a facilities issue, most likely meaning no ports available, cannot provide service.
Need someone to cancel to open a port. (GREEN, FACILITIES)

If this is a distance issue, lower units can upper floor units cannot or units close enough to VRAD can and farther cannot, nothing currently can be done. OLDER MDUs are generally limited to single pair installs at max distance of 3000 feet from VRAD for IPTV services. (RED). Used to offer a 19M profile, 2HD/2SD, max internet of 12M up to 4000 feet but these installs are generally no longer available.

If you believe this is an incorrect entry in the database you may request an address verification.
Based on past posts, this process an take up to a month but normally 2 weeks or less.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 3
Community Support

Re: how do i get a tech to respond to my apt. being coded red?

Hi schnel12,

 

We have received your message and look forward to working with you to get this issue resolved.

 

-David T

 


Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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