04-08-2014 5:58 PM
Funimation channel 1484 currently has the wrong guide data. it has been wrong since monday morning 4/7 at the least.
This is specific to ATT, not my hardware. I can see the wrong guide data also on the att.com tv listings and on my phone (uverse app).
Other websites and services have the correct guide data:
This is a recurring issue with ATT. Last time it happened I called tech support and they could not understand the simple issue that the guide data is wrong and kept telling me to try things with my hardware which is not the issue. It took hours on the phone before I they understood the issue and then another 2 days for them to fix it. I can accept it is my issue if all the ATT websites, my phone (uverse app) etc are correct, but that is not the case.
It kills the DVR when this happens because besides the guide being wrong for the show title, it loses the episode names for everything. Then it thinks anything that you have set as a series recording is new, so it records everything! so it fills up the DVR quickly when this happens!
Also there is a second issue the guide data for this channel is only updated on sunday for the next week.
I really hope someone from ATT can comment, get the immediate issue resolved, and get the right process in place to prevent this from happening in the future.
04-09-2014 8:15 AM
Thanks for posting. I'm sorry to hear the Guide information for this particular channel is incorrect. We'd be happy to look into this, so please click here to send us a private message.
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In the meantime, feel free to message me with any other questions or concerns.
04-28-2014 4:38 PM
Exact same problem again started today 4/28. Guide data is wrong for the whole week. Please resolve.
04-30-2014 1:30 PM
Unfortunately AT&T does not author the guide. Have you checked the listings for channel 1484 on another source (Titantv.com, TVGuide.com and so on)? There are a few possible scenarios: 1) Funmation messed up and sent the wrong info to the Guide Providers 2) Funmation corrected it but the Guide Provider that AT&T uses did not update theirs or 3) something went wrong in the transfer of Guide from the Provider to AT&T 4) Funmation made a change and did not alert the Guide folks.
We have heard that AT&T's Guide provider is pretty bad........
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