02-07-2014 10:06 PM
Had to move television tongiht from nomal location. Upon reconnecting everything the TV / DVR is not working. Tried multiple times to reboot. Sometimes it would get stuck in a reboot cycle...other times it would get stuck on the att blue screen with the spinning circle stopped.
my only thought is I had to switch coax cable for new location.
internet works just fine.
Any thoughts would be appreciated.
02-08-2014 5:07 AM
02-08-2014 5:26 AM
Also check if the link light on the receiver is ON. Its an indication for connectivity with the Uverse network (Modem). If its lit you may try the below steps
Please unplug the power cord of the receiver or DVR from the wall or from the back of the box and wait ten seconds.
Plug the receiver/DVR back in.
When three white dots appear on the screen, unplug the receiver/DVR again. Repeat this process two more times.
Plug the receiver/DVR back in and on the third time leave it in. You should have three white dots appear followed by a gear or sprocket, like on a bicycle, with a status bar at the bottom of the screen.
Let the status bar load completely and the receiver/DVR will reboot.
If no Link light, There might be an issue with the wall jack / wiring or it might be an inactive walljack.
02-08-2014 4:04 PM
yes, the link light is on
I do not see 3 dots though when I plug back in. Here are what the screens say
1st screen "Rethink Possible"
2nd screen " AT&T U-verse"
3rd screen " DVR system is starting. Please wait."
did not see 3 dot or the cog/sprocket you mentioned.
02-08-2014 6:40 PM
02-09-2014 4:23 AM
Welcome to the AT&T TV Hub!We have some helpful articles located under TV Hot Topics.On the left you will see DIRECTV and U-verse TV links. Click on those links for more information regarding Apps, Billing, and TV troubleshooting tips.