Helpful Links

dvr operating fine, second receiver connected by ethernet gives red x #3

Contributor

dvr operating fine, second receiver connected by ethernet gives red x #3

dvr operating fine, second receiver connected by ethernet gives red x #3

226 Views
Message 1 of 3
Employee

Re: dvr operating fine, second receiver connected by ethernet gives red x #3

First does the receiver have a green link light on, showing a connection to RG. No check wiring connection, unplug, reattach, reboot RG.

Yes, Uverse errors recently changed fro,RED X, no dots, one dot, two dots or three dots to a numbering system that goes into the teens. Regardless of the number the basic concepts are same as before.....

1) STANDARD reboot, unplug , replug OR hold POWER button for ten seconds seconds.

2) DR disaster recovery, unplug, plug when three dots appear, unplug , replug total three times. This allows unit to upgrade to new software and apply software. Will see one gear, followed by two gears.

3) FR factory reset, wipes out hard drive if DVR... Factory reset for boxes...depress power, ok, down arrow 10~15 seconds, release power continue to hold ok, down till front panel lights flash three times..release buttons...single gear two gears, will auto reboot come back in 15 minutes see if can record, pause playback...NOTE on DVR this will reformat HD loss all recordings.

4) replace the receiver, if above items do not resolve then equipment swap either can have shipped or request tech visit. If suspect possible wiring issue encourage the tech visit.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 3
Highlighted
Employee

Re: dvr operating fine, second receiver connected by ethernet gives red x #3

Hi @kcrislip44 

 

Just checking up on your post. I noticed that 'My Thoughts' shared some great suggestions to help resolve this issue. Are you still seeing the Red X on your screen? If so, feel free to respond to the Private Message that I sent to your inbox and I'll be glad to help you replace the receiver. Thank you! Smiley Happy


- MorganCS
- ATTU-verseCare

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 3
You must type a description before you click preview or reply.
Share this topic
Announcements

Welcome to the AT&T TV Hub!
We have some helpful articles located under TV Hot Topics.
On the left you will see DIRECTV and U-verse TV links. Click on those links for more information regarding Apps, Billing, and TV troubleshooting tips.

Additional Support