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complaint no service 4 whole days


complaint no service 4 whole days

I have called uverse now three times. Network outage in our area? Really it takes this long to fix? No emails no text to customers saying sorry no time frame when services will be back on? Formal complaint please tell me how to do this? My service normally does this on the regular goes in and out which I have complained about but nothing changes. So just wait it comes back on but really I have an online job and can't do this because my service is gone. Are you really working on restoring our services? Help please 



Message 1 of 2
Former Employee

Re: complaint no service 4 whole days

Hello, crisjef!


Thanks for posting. I'm sorry to hear you're currently experiencing an outage. Our U-verse experts would be happy to look into this for you, so please click here to send them a  private message.


In your message, please provide your name, phone number, email address, and the best time to reach you. Keep an eye on the little blue envelope icon in the top right corner of your screen for a response.


In the meantime, feel free to message me with any other questions or concerns.



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