06-30-2013 10:38 AM
In the past 2 weeks I have had "tech" out 3 times - the last one yesterday the 29th- I am still having the same
problem - screen freezes - go to another channel / go back and ok - then does the "pixalating<sp> and goes to "blue screen - sometimes it last for about 20 seconds - and today it lasted for over 20 minutes - between yesterday and today have been on the phone with tech for over 1 1/2 hours - they have no emergency help - I also have VOIP with them and so no phone use - I am very seriously considering going back to Optimum - several of my neighbors already have!!!
06-30-2013 6:54 PM
If you have a coax install, make sure all the connections are wrench tight, loose connections can cause the symptoms you are having.
If that does not fix, I'd contact ATT Customer Care here:
Send them a private message, on this link, and they should be able to give the help needed to solve your problems. They are available M-F 8am-11pm EST. This is not the regular CS/TS people, but the social media people that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.
Include your account#, email address and a good phone # (land or cell) and time to contact you on.
Check the blue PM envelope, upper right, in case they replied this way. Good luck
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
07-01-2013 10:46 AM
Hi - Today a Supervisor and Tech came out - ran all kinds of tests - All wiring in the house and outside had been replaced within the last 6 months - They sent a service guy with the bucket to check line from telephone pole to house - and what they think was the problem was 2 of those large pole boxes needed a few connections replaced - Hopefully this helps!!!!
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