I definitely apologize about all the inconveniences you are having with your DVR, but I would like to help. I will have my team send you a private message so we can gather more information and work towards getting this resolved for you.
If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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