09-14-2013 5:45 AM
09-15-2013 3:11 PM
I also had problems with customer service being rude and incompetent. Had to spend hours on the phone and still nothing resolved!!!!
I made online payments which the bank said were paid, but ATT declined payment. They said there was a problem with verification, but couldn't tell me what the problem was.
I am so fed up with ATT, I will be looking for a different company to do business with.
09-15-2013 4:24 PM
10-02-2013 2:51 PM
I'm so sorry to hear the two of you had such horrible experiences. Can we help? We have a great team of managers that would be happy to help. You can contact us here by sending us a Private message with your full name, account number, contact number and the best time to reach you.
10-08-2013 9:01 AM
totally agree with you . On top of that their chat associates are the slowest people in the world they chat with 10 people at the same time i guess
10-11-2013 1:31 PM
Did you have anything in particular you needed help with? As I stated in my response to your last posting in a different thread, you are welcome to send us a private message by clicking here so we can help you.
As a reminder, we will need you to provide your name, phone number, email address, and the best time to reach you.
Let me know if you have any questions!
11-17-2013 3:29 PM
I too have had THE WORST customer service experience ever. One of the agents was rude to me several times as well, saying things like "How would I know who was supposed to call you? This is a big organization" after I asked why I didn't get a call back from a manager (was told they would call me back in 15 minutes and I waited 2 hours). She then lied and said someone did call me when they didn't - I am shocked they would tell such a brazen lie when they can see my phone records and verify that I had no incoming calls. I'm not sure who I can talk to without getting nowhere yet again and getting treated terribly after being a customer for years. At this point, I am considering terminating no matter how mch it costs me.
11-18-2013 1:26 PM
Thanks for your post. I'm sorry to hear about your recent interactions with our representatives. If there's a particular issue we could help you with, please send us a private message by clicking here.
In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.
In the meantime, feel free to message me with any additional questions or concerns!
Welcome to the AT&T TV Hub!We have some helpful articles located under TV Hot Topics.On the left you will see DIRECTV and U-verse TV links. Click on those links for more information regarding Apps, Billing, and TV troubleshooting tips.
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!