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being lied to by customer service technicians


being lied to by customer service technicians

I am having problems with customer service support personnel lying to me about technician visits concerning my Uverse equipment. The latest lie was told to me by a "supervisor" about a technical assistance visit. The supervisor said that he would call me back in about 15-30 minutes and that was about 6 hours ago. He isn't the first one to lie to me about the same issue. Who can I get in touch with to talk about this issue?
Message 1 of 3
ACE - Master

Re: being lied to by customer service technicians

I would recommend you send a private message to AT&T Customer Care using the link below.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 3
Community Support

Re: being lied to by customer service technicians

@hicksd001 , I can only imagine your frustration.  This, of course, is not acceptable. Please send us a private message by clicking here.  Include your full name, account number, contact information and the best time you can be reached. One of our amazing specialists will contact you within two business days. 



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*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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