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Posted Nov 30, 2013
12:59:51 AM
att uverse billing removed plan without consent

ATT&T uverse complaint

 

been a loyal customers for years never late with payment this month i received the bill from my email i noticed that i was charged 49.33 which i was apose to be billed as 14.95 for the uverse internet plan i had. while reading the bill i noticed that it says uverse plan removed an new service "express" was added i haven't had the plan for 12month yet and they decided to remove my plan with remove the plan without my consent. been on the phone for at least 2 hrs with no help.. if anyone could help me out it would be greatful

ATT&T uverse complaint

 

been a loyal customers for years never late with payment this month i received the bill from my email i noticed that i was charged 49.33 which i was apose to be billed as 14.95 for the uverse internet plan i had. while reading the bill i noticed that it says uverse plan removed an new service "express" was added i haven't had the plan for 12month yet and they decided to remove my plan with remove the plan without my consent. been on the phone for at least 2 hrs with no help.. if anyone could help me out it would be greatful

att uverse billing removed plan without consent

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Nov 30, 2013 4:08:15 AM
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ACE - Master

I would suspect that you had some sort of promotion that expired.  One one expires, you will be billed at the normal rate for your service.

 

You can log in to your account at https://www.att.com/olam/.  Onced logged in, look on the left side around the middle of the page and you will see "My Plans".  Under that you will see any services you have with Uverse listed.  Click on the service you are interested in and it will show you if you have a promotion and when it will/did expire.  You will then be able to figure out what is going on or what happened.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

I would suspect that you had some sort of promotion that expired.  One one expires, you will be billed at the normal rate for your service.

 

You can log in to your account at https://www.att.com/olam/.  Onced logged in, look on the left side around the middle of the page and you will see "My Plans".  Under that you will see any services you have with Uverse listed.  Click on the service you are interested in and it will show you if you have a promotion and when it will/did expire.  You will then be able to figure out what is going on or what happened.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Nov 30, 2013 11:08:38 PM
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Tutor

it hasnt been 12 month so something is wrong.

it hasnt been 12 month so something is wrong.

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Dec 1, 2013 4:40:11 AM
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ACE - Professor

hanh.huynh57 wrote:

it hasnt been 12 month so something is wrong.


I would recommend you send a private message to AT&T Customer Care using the link below.

https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773


hanh.huynh57 wrote:

it hasnt been 12 month so something is wrong.


I would recommend you send a private message to AT&T Customer Care using the link below.

https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Dec 1, 2013 11:14:20 PM
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Tutor

sent them a private message havent gotten back to me just waiting thanks for everyone giving me advise!

sent them a private message havent gotten back to me just waiting thanks for everyone giving me advise!

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Dec 2, 2013 7:01:08 AM
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Community Manager

Hello hanh.huynh57

 

Just want to let you know that we received your private message and one of our specialists will be contacting you soon.

 

Thanks,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello hanh.huynh57

 

Just want to let you know that we received your private message and one of our specialists will be contacting you soon.

 

Thanks,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Dec 3, 2013 11:09:30 PM
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Tutor
thank you dmitriy
thank you dmitriy

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