att uverse billing removed plan without consent

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att uverse billing removed plan without consent

ATT&T uverse complaint

 

been a loyal customers for years never late with payment this month i received the bill from my email i noticed that i was charged 49.33 which i was apose to be billed as 14.95 for the uverse internet plan i had. while reading the bill i noticed that it says uverse plan removed an new service "express" was added i haven't had the plan for 12month yet and they decided to remove my plan with remove the plan without my consent. been on the phone for at least 2 hrs with no help.. if anyone could help me out it would be greatful

Message 1 of 7 (459 Views)
ACE - Master

Re: att uverse billing removed plan without consent

I would suspect that you had some sort of promotion that expired.  One one expires, you will be billed at the normal rate for your service.

 

You can log in to your account at https://www.att.com/olam/.  Onced logged in, look on the left side around the middle of the page and you will see "My Plans".  Under that you will see any services you have with Uverse listed.  Click on the service you are interested in and it will show you if you have a promotion and when it will/did expire.  You will then be able to figure out what is going on or what happened.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 7 (445 Views)

Re: att uverse billing removed plan without consent

it hasnt been 12 month so something is wrong.

Message 3 of 7 (383 Views)
ACE - Professor

Re: att uverse billing removed plan without consent


hanh.huynh57 wrote:

it hasnt been 12 month so something is wrong.


I would recommend you send a private message to AT&T Customer Care using the link below.

https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 7 (374 Views)

Re: att uverse billing removed plan without consent

sent them a private message havent gotten back to me just waiting thanks for everyone giving me advise!

Message 5 of 7 (349 Views)
Community Manager

Re: att uverse billing removed plan without consent

Hello hanh.huynh57

 

Just want to let you know that we received your private message and one of our specialists will be contacting you soon.

 

Thanks,

Dmitriy


Rethink Possible


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Message 6 of 7 (326 Views)

Re: att uverse billing removed plan without consent

thank you dmitriy
Message 7 of 7 (291 Views)
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