03-30-2012 9:11 PM
Hello. I had no trouble with my old U-Verse router, but that one broke so we got a new one in last week. Xbox Live hasn't worked since then. I tried using Google to find answers but none were helpful.
I have a 2Wire 3801HGV router. I'm trying to connect my Xbox with a wired connection NOT wireless.
When i go to my Xbox's network settings, it doesn't even register that an ethernet port is connected. And when I check the router settings, it says the port that my xbox is connected to is "inactive", and never let's me adjust any settings for it. Yes, I've tried different ports, different cables, and that didn't help. The port on my xbox is not broken.
Any help would be appreciated! Thanks in advance.
03-30-2012 11:09 PM
03-31-2012 10:56 AM - edited 03-31-2012 10:58 AM
Clearing the list in the first link didn't work.
The Xbox doesn't even look like it's listed in the second. For example, The Xbox is turned on, and it's in Port 3. In the 'status" tab, it shows there's something connected in Port 4 (1 and 2 are currently turned off. They're for a computer and a cable box).
EDIT: Seems like it's a job for tech support? :/ I'd rather not because of how long the process takes, but I will if need be.
07-19-2012 6:51 AM
After almost 2 hours of headaches and 3 calls to level 2 tech support...I found the answer on my own.
Go to your AT&T router/modem and get the device access code off the side. Not the wireless access code. You will also need the Advanced Configuration numbers listed on the box. It will be numbers with periods between them like 188.8.131.52.
Go to your browser and type in the Advanced Configuration numbers. This brings up your router. Go to Settings. Go to Firewall. Then go to Applications, Pinholes and DMZ. If the router/modem asks for a password, type in the code you got off the side of the box.
Scroll down to #2. "Maximum protection" is probably selected. Select "Allow individual applications." Then scroll down the list for "Xbox" and click "add." Scroll to the bottom of the page and click Save.
Boom, your XBox should now connect to Xbox live!
11-29-2012 3:16 AM
12-28-2012 9:12 AM
wow, at least I am not alone. I have tried wireless and wired. No connection. Constantly an IP address error. Was on the phone for over an hour with tech support. We tried manually entering IP and all -- same result, nothing! But if I pay $49 to ConnectTech, they guarantee connection.
04-15-2013 2:24 PM
Welcome to the AT&T TV Hub!We have some helpful articles located under TV Hot Topics.On the left you will see DIRECTV and U-verse TV links. Click on those links for more information regarding Apps, Billing, and TV troubleshooting tips.