Wrong name on outgoing caller ID

Contributor

Wrong name on outgoing caller ID

I just switched to Uverse Voice and added a second line as a business line.  If I call someone else with Uverse Voice, my outgoing caller ID is correct.  However, if I call someone with ATT phone service, the caller ID has someone else's name.  I have called 7 times, had one repairman out, was told by one it would take 30 days to fix, by another that a technician would come out and fix it. The technician came out and told me he has nothing to do with the caller ID issue.  He was kind enough to call the customer retention department who transferred him to someone else, and he was on hold for 45 minutes.  He was told they figured it out.  A voice mail message was left for me telling me to wait 24 hours and make an outbound call and it should be correct.  It is still not correct and I am once again on hold with Uverse Voice trying to get this resolved.  I should not have to go through this much trouble. It has been two weeks since I added the service and disconnecting it is my next step if i cannot get someone to help me.

Message 1 of 12 (3,209 Views)
ACE - Master

Re: Wrong name on outgoing caller ID

I thought the caller ID had to display the account holders name that is on the bill.  Even if you have two lines.  That may have changed though.  See if the folks below can help. 

 

I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team.  One of the specialists will respond to your PM shortly.  Please look for the flashing envelope at the top right of the page for your response from a team member.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 12 (3,211 Views)
ACE - Expert

Re: Wrong name on outgoing caller ID

ritagrams - I believe the problem is on the att end, not the u-verse end. It is kind of weird, but the name is applied at the called end. It requires an update at the database at the called end. That is why you were told it could take up to 30 days.

U-verse sends out the update & all receivers need to update their database. Probably no way to hurry that process at the other end.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 12 (3,190 Views)
Community Support

Re: Wrong name on outgoing caller ID

We have received your message and look forward to working with you to get this issue resolved.

 

-David T

 


Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 12 (3,161 Views)
Teacher

Re: Wrong name on outgoing caller ID

An email address was created with your new service.  Use that to login to att.net.  Go to you account settings, you may need to re-login.  you can effect changes on your account from there.

Message 5 of 12 (3,057 Views)
Contributor

Re: Wrong name on outgoing caller ID

aviewer, are you an AT&T employee? I'm trying to find out who I would contact to send a request like this. so far no one has had an answer for me

Message 6 of 12 (2,512 Views)
ACE - Expert

Re: Wrong name on outgoing caller ID

The name that appears can come from a variety of sources.  Only one of them is the directory information held by AT&T.

 

And aviewer is not an AT&T employee.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 12 (2,509 Views)
Contributor

Re: Wrong name on outgoing caller ID

Everything has been checked by uarc, Cat-SOS and OMC. They claim everything is good on Uverse's end; I even ported the number out with a temp and then ported back in to no resolve. If anyone can assist me, I am still trying to get a resolution weather its at&t's problem our not
Message 8 of 12 (2,457 Views)
ACE - Expert

Re: Wrong name on outgoing caller ID

The problem is that what is shown is dependant on the person being called's phone system.  They may retrieve it from their own directory information (which could be years out of date), or one of 3 or 4 directory clearning houses.  You could call 4 different people and have 4 different names appear.

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 12 (2,450 Views)
ACE - Expert

Re: Wrong name on outgoing caller ID

Nbarra101 - If it is not coming from a directory in a private phone system and is coming from att, it should be reported to the local att tel repair service & escalated if necessary.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 12 (2,448 Views)
Contributor

Re: Wrong name on outgoing caller ID

[ Edited ]

Woohoo, I found a resolution! The carrier not giving accurate info was comcast... They use a 3rd party database company called Neustar. The number is
1-800-*** then option 5 and option 1. Leave your 10 digit number name and spelling. Turn around time seems to be roughly 48 hours. There is a very long thread on the comcast forum. Looks like Neustar(formerly targus) does not have very accurate records. Thanks for the replies

 

[Edited to comply with Guidelines]

Message 11 of 12 (2,446 Views)
Highlighted
ACE - Expert

Re: Wrong name on outgoing caller ID

[ Edited ]

Nbarra101 - Good to hear you got to the bottom of it. Props to you for not giving up & taking the responsibility to figure it out. It is a very complicated situation. There is something wrong when a competitor(Comcast) can mess up two others (at&t and U-verse) reputation with faulty data.

 

And, Thanks for communicating your findings. I would say there is too little of that going around, but the ones that need to hear it stop posting after  their problem is reolved. 

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 12 (2,413 Views)
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