10-28-2013 3:38 PM
I just switched to Uverse Voice and added a second line as a business line. If I call someone else with Uverse Voice, my outgoing caller ID is correct. However, if I call someone with ATT phone service, the caller ID has someone else's name. I have called 7 times, had one repairman out, was told by one it would take 30 days to fix, by another that a technician would come out and fix it. The technician came out and told me he has nothing to do with the caller ID issue. He was kind enough to call the customer retention department who transferred him to someone else, and he was on hold for 45 minutes. He was told they figured it out. A voice mail message was left for me telling me to wait 24 hours and make an outbound call and it should be correct. It is still not correct and I am once again on hold with Uverse Voice trying to get this resolved. I should not have to go through this much trouble. It has been two weeks since I added the service and disconnecting it is my next step if i cannot get someone to help me.
10-28-2013 3:43 PM
I thought the caller ID had to display the account holders name that is on the bill. Even if you have two lines. That may have changed though. See if the folks below can help.
I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team. One of the specialists will respond to your PM shortly. Please look for the flashing envelope at the top right of the page for your response from a team member.
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10-28-2013 5:15 PM
10-29-2013 4:25 PM
We have received your message and look forward to working with you to get this issue resolved.
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11-24-2013 11:09 PM
An email address was created with your new service. Use that to login to att.net. Go to you account settings, you may need to re-login. you can effect changes on your account from there.
04-17-2014 10:39 AM
aviewer, are you an AT&T employee? I'm trying to find out who I would contact to send a request like this. so far no one has had an answer for me
04-17-2014 11:10 AM
The name that appears can come from a variety of sources. Only one of them is the directory information held by AT&T.
And aviewer is not an AT&T employee.
04-18-2014 5:04 PM
04-18-2014 6:02 PM
The problem is that what is shown is dependant on the person being called's phone system. They may retrieve it from their own directory information (which could be years out of date), or one of 3 or 4 directory clearning houses. You could call 4 different people and have 4 different names appear.
04-18-2014 6:06 PM
04-18-2014 6:35 PM - last edited on 04-18-2014 9:33 PM by Phil-101
Woohoo, I found a resolution! The carrier not giving accurate info was comcast... They use a 3rd party database company called Neustar. The number is
1-800-*** then option 5 and option 1. Leave your 10 digit number name and spelling. Turn around time seems to be roughly 48 hours. There is a very long thread on the comcast forum. Looks like Neustar(formerly targus) does not have very accurate records. Thanks for the replies
[Edited to comply with Guidelines]
04-19-2014 7:08 AM - edited 04-19-2014 7:22 AM
Nbarra101 - Good to hear you got to the bottom of it. Props to you for not giving up & taking the responsibility to figure it out. It is a very complicated situation. There is something wrong when a competitor(Comcast) can mess up two others (at&t and U-verse) reputation with faulty data.
And, Thanks for communicating your findings. I would say there is too little of that going around, but the ones that need to hear it stop posting after their problem is reolved.
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