07-02-2013 1:22 PM
Anyways, when he came to my house to install the service he told me he didn't have the DVR box that I was promised during the ordering phase of my service. According to the person I talked to on the phone when ordering the service online (the person walked me through the online ordering process), they told me that because I was ordering the U300 TV package I was supposed to get the larger DVR capable of recording a lot more HDTV content than the older VIP1225 DVR box he had on the truck, specifically I was guaranteed to have that larger DVR box as part of the order.
From what I was told the newer DVRs was supposed to be the VIP2250 capable of recording up to 150 hours of HDTV and the matching VIP2200 non-DVR receiver. That's the reason why I ordered the U300 TV package, to get the larger DVR. I record a lot of HDTV content, way more than 36 hours!
07-02-2013 8:22 PM
07-02-2013 9:00 PM
07-04-2013 9:04 PM - edited 07-04-2013 9:05 PM
Unluckily my thoughts was correct trparky, if you read online the larger DVRs are the 1225 and 2250, whatever is available is what you get on initial install.
Hopefully Morgan, Sadath, David or Johnnie are helping to get the 2250, as I've worked w/all at the get social website.
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
07-10-2013 3:10 PM - last edited on 07-10-2013 3:12 PM by cathy2981
I talked to some people at the [edited for privacy – please do not post personal information] phone number. This is a number that's given out to people in very special situations and in order to use it you need to input a four digit code on the phone that's given out by Tier-2 Support.
Anyways, I talked to someone there and I explained the situation. The sales department promised me the VIP2250 DVR when I signed up. I know, laugh all you want, I believed them. I'm such a fool. Anyways, I told them that I wanted a setup comparable to what I had with TWC. With TWC I had two DVRs each able to record up to 75 hours of HDTV content for a total of 150 hours. Well, that's what I was promised by the sales people. I'm such a fool for believing them. Oh well.
Since I had to have a VIP1200 STB replaced due to an unrelated issue and that it had to come from somewhere in Memphis, TN I knew that they could ship receiver boxes from somewhere else other than my local area. So I called the special number again and inputted my four digit code and explained how they shipped me a box from Memphis, TN to replace a bad VIP1200 STB that was overheating and asked if the agent could do the same with the DVR. He said he would try.
That was yesterday, today I receive an email message stating that an order was placed under my account and what do I spy in the email message you ask. The model number VIP2250. YES! Finally!
So I called up the special number again and confirmed that it is indeed the VIP2250 that they shipped to me. I then proceeded to tell the agent that the people in her team were the only ones able to fix the issue and that they practically pulled off a miracle.
07-11-2013 10:28 AM - edited 07-11-2013 10:29 AM
Got my VIP2250 DVR box. It may be my imagination but it seems like the picture quality is better on this box than the older DVR box. The user interface does definitely react quicker, the guide pops up faster, the settings menu doesn't lag, etc. Overall, the VIP2250 is better in a lot of ways.
07-11-2013 10:43 AM
07-14-2013 5:08 PM
The information in the post above does not agree with what is stated on a U-verse website. From the link below:
Total Home DVR functionality available for up to eight TVs and requires a receiver for each additional TV at $7 per month each.
1 Access to select content requires compatible device, qualifying U-verse TV plan or monthly subscription fee, and WiFi connection and/or cellular data connection. Available content may vary by device and/or U-verse TV subscription and is subject to change. Data charges may apply.
2 New AT&T U-verse TV customers ordering U300 or U450 are guaranteed the larger DVR. Upgrades for existing customers to the larger storage capacity DVR are subject to availability and additional fees.