10-22-2013 4:40 PM
About a year and a half ago, we were upgraded to the wireless DVR. Since then it has never worked correctly. We've had a long list of problems that I've never been able to fix. If I pause a show, within two minutes, an error message appears saying that the box had to jump to live tv to free up space for a recording, even when nothing is recording. When this message appears, I have to restart the box to get a signal again. While trying to watch a recording a couple of things happen. Either the DVR says there is nothing on it or says it can't display the recordings. If the recordings show up, I can watch about 5 minutes before it backs me out to the menu and says there is nothing on the DVR. When this happens I have to restart the box. We have an old box in a different room and have never had any issues. Has anyone else had these problems and solved them. The only advice I've gotten from tech support is to restart the box, so anything new would be appreciated.
10-22-2013 4:59 PM
10-22-2013 5:14 PM
I'm not sure why we upgraded. We had a guy come to house because we were getting about 25% speed on our internet, and he just installed the wireless box. That box that was replaced was orginally the Wired and the DVR, but now that is the other box. I don't know much about the system, my dad has been the one that handled set up, but I will show him these suggestions and hopefully it will fix it. Thanks
10-23-2013 7:46 AM
I'm sorry about the difficulties you are having with your wireless receiver. I would recommend performing the steps suggested by aviewer. If this does not help you, I can investigate your issue further. It seems the receiver is having trouble communicating with the DVR which holds the recordings you want to see. When the connection is interrupted, the wireless receiver does not see the DVR in your system and it is possible you have a defective WAP. I have sent you a private message in case you need more assistance after following those steps.
11-25-2013 8:09 PM
11-25-2013 8:22 PM
11-26-2013 8:40 AM
Those are some excellent recommendations provided by . If you continue to have trouble after checking these items, I can help you replace the WAP and ensure your Wireless Receivers are able to communicate within your network. I sent you a private message to discuss your account and assist you further.