03-05-2014 9:41 AM
I just purchased AT&T Uverse. I went from AT&T DSL to the 18Mpp speed. All my devices can attach to the Motorola NVG589 gateway except my old Dell desktop running XP. I use a Netgear 802.11g wireless adapter that was able to connect well to the DSL modem. Now it's having performance issues with Uverse. It says its connected to the gateway, but the speed goes up and down and ultimately I can't open internet pages via browswer. From researching internet, I think my issue is that I need to get a new wireless adapater that is 802.11n. Does that make sense to solve the problem?
03-05-2014 11:25 AM
03-05-2014 11:31 AM
I have several other devices that connect to the gateway fine.....but they all have internal wireless cards.If there was an issue with congested channel, wouldn't I also have issues with the other devices?
03-05-2014 11:39 AM
03-05-2014 4:30 PM - edited 03-05-2014 4:31 PM
Don't buy an adapter!!!
My suggestion would be to go into your RGs control panel via 192.168.1.254
Get the Device Access Code/System Password from the side of the RG, it is NOT the same as the wireless network key. Then goto your wireless network configuration page. Find the wireless channel and make sure it's NOT on AUTO. If it is, lock it into a channel besides 1, 6, or 11. I usually use 9. I'd be willing to bet money it will at least make it better. It won't always fix it, but that auto channel feature is garbage and they should remove it from the gateways.
03-05-2014 5:11 PM
I would suggest you check the adapter connection in Network and Sharing Center and make sure that when you added it it didn't get set to public under your active networks. I had this happen recently and when I saw it and changed it to home network the speed went back to normal.
© 2016 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!