01-12-2014 10:19 AM
Hey, I've just recently signed up for ATT Uverse. It's not even been a month and the USB wireless adapter they've given me no longer works. It doesn't recieve power from the computer or any other device. It's simply broken or defective.
I called support and they told me I have to purchase a new one. Is it ATT's policy to not replace defective equipment? Not even in the first month?
01-12-2014 10:31 AM
01-12-2014 10:37 AM
It's a Netgear WNA1100.
In addition to it not working now, it also didn't work when they first installed it. The drivers that came with the device weren't compatable with Windows 8 and had to be reinstalled in compatability mode to make it work. It would literally crash the computer every time I entered the wireless password. The technician wasn't able to get it set up before he left and I had to figure this all out myself.
It's all leaving me with an incredibly bad experience so I am pretty angry at the prospect of having to pay for a new adapter out of my own pocket.
01-12-2014 10:44 AM
01-12-2014 7:12 PM
Those wireless adapters for your PC are provided by AT&T, gratis, as a convenience to you to help you get connected. There is no warranty, and having an interface to connect to your RG is really your responsibility.
I am flabergasted that any manufacturer makes a PC that qualifies for Windows 8, yet does not have native 802.11 wireless networking of some sort.
01-12-2014 9:34 PM
01-13-2014 8:50 AM
Thanks for the very informative post.
What about for the installation? When the tech left, my computer wasn't able to connect to the internet because of the incompatability issues with the adapter. The only reason it was able to connect at all was because I fiddled with it. Is there a loophole there to get a compatible adapter or is that only if I reported it immediately?
01-13-2014 10:59 AM