10-17-2013 12:53 PM
Hello all im new to the comunity but not to U-Verse. I just recently moved from south East Michigan to Western Michiagn. I moved from an area that is U-Verse supported to a "street" that is not U-Verse supported. I was previously a U-Verse customer and absolutly loved their service. Expecially their free in home toatal DVR service.
So I contacted U-Verse sales center to move my service to my new address but was unable to becasue U-Verse is not available in the area. No big deal. So I canceled my contract with no fee attached. Got everything moved over to mu new address and a week later i receive a flyer in the mail about U-Verse. So i log on to ATT.com/U-Verse to surch my address but their web site did not have my address on file so i had to Search it using their map locater on their web site. Well doing so i clicked on the home that is directly behind me by accident and came up that U-Verse was available. I got excited and backed up clicked on my address only to find out that my home is still not available to receive Uverse. Confused I dug deeper and found out that every street in my idmadiate area 15-20 blocks is avalable to receive U-Verse. And my street is the only street in the nehborhood that is not.
SO for the last three weeks i have been in contact with a Man named Daved within Uverse. Today i again am notified that my address is still RED and can not receive Uverse service. But same day today i receive mail telling me it is. Can someone within ATT please help me out here. Help Escallate this case for me to get tec out here and roll out the service to this one street.I refuse to accept no as an answer until i have real answers here.
10-17-2013 1:16 PM
I apologize about the misunderstanding caused by U-verse availability in your area. I will be glad to investigate your address in detail to confirm if U-verse can be provided. I have sent you private message to gather specific details and assist your further.
11-13-2013 6:33 PM
11-14-2013 6:08 AM
It is indeed unfortunate that AT&T can't provide you with U-verse service when you would like to have it.
I'm sure they're rather have another customer than not.
11-14-2013 11:40 AM