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Posted Aug 23, 2013
7:12:35 PM
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Why is my acct suspended?
Bill is paid and everyone I have talked to can see it. I got my internet back but no TV and nobody cares to try and figure out why!

I am BEYOND annoyed right now.
Bill is paid and everyone I have talked to can see it. I got my internet back but no TV and nobody cares to try and figure out why!

I am BEYOND annoyed right now.

Why is my acct suspended?

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Aug 24, 2013 6:07:03 AM
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Since this is account specific I would recommend that you send a private message to the escalation team at ATT Customer Care and someone will get in touch with you. Please include your name, account number, email address, phone number and the best time to contact you. Their normal business hours are from 7am to 10pm Central Time. It may take up to 48 hours for them to respond and please take into account weekends when contacting them.  

 

Customer care is not the same as customer service. They are a dedicated escalation team that gets issues resolved when other means have failed.

 

To check for their reply, click the little blue envelope.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway

Since this is account specific I would recommend that you send a private message to the escalation team at ATT Customer Care and someone will get in touch with you. Please include your name, account number, email address, phone number and the best time to contact you. Their normal business hours are from 7am to 10pm Central Time. It may take up to 48 hours for them to respond and please take into account weekends when contacting them.  

 

Customer care is not the same as customer service. They are a dedicated escalation team that gets issues resolved when other means have failed.

 

To check for their reply, click the little blue envelope.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway

Re: Why is my acct suspended?

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